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investigated. At the same time, we withdrew it from sale.
I
After extensive tests, our engineers .....
5
a fault.
I
As a result, they were able to correct the fault and we,... .
6
the product.
I
We .....
7
the product under controlled conditions.
I
о
Finally, we the redesigned product in the market.
Unfortunately, it....? due to lack of consumer confidence caused by bad publicity.
Complete the sentences below with the words and phrases from the box. Use
a good dictionary to help you.
consumer satisfaction questionnaire compensation monitoring
routine checks guarantee inspection
minimum standards after-sales service faults
Quality control
1 Quality control involves checking for before selling goods.
2 We are always the quality of our products.
3 The quality control department found several faults during one of their
4 We use a number of to measure quality.
5 During the a number of serious production flaws were found.
Customer service
6 We measure how happy our customers are with an annual
7 We ensure that the machines are well-maintained by offering
8 We provide our customers with a lasting 10 years.
9 If there is a faulty product, we usually offer customers
Think of the product or service that you have complained about. Tell your
partner what the problem was and whether it was solved.
Vocabulary file pages 95, 103-104
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