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LESLEY: My name's Lesley Trigg. At Small World I work as an administrator for the international busi-
ness development group. My responsibilities are responding to correspondence, making sure that meetings are
scheduled for the right rooms at the right places... Um… a1so deal with organizing people travel in the com-
pany to various different countries throughout the World.
The most important thing that I enjoy is actually the people that are here in Small World. The people are
very friendly and I enjoy the work.
I wish at times I was a little bit more busier. Um... I have to wait for people to generate work for me and, as
working within the international business development group most of the people actually work in...within other
countries, because they're going out into other countries to find partners that will assist Small World. And when
they're out of the country they're not generating the work for me back in the office, they generate the work
when they’re back in the office for me to deal with.
PATRICK: My name is Patrick Verdon. I deal with the systems administration for Small World. I think the
best description of the systems administration is that it's a trouble-shooting kind of job, there are all kinds of
responsibilities, such as back-up of data, installation of new machines, installation of the operating system and
the installation of the product that...er..Smal1 World actually produces. It's quite a challenge, because there's
such a variety of problems sometimes it'll be a loose cable on a...on a machine that's a problem, another time
it'll take hours to solve.
I think the nice part of systems administration is the challenge. Um… sometimes it's very quiet, but on the
other hand you can have a day when it's completely hectic and all kinds of different problems come up. So...
you're always being confronted with...with different problems, which is nice.
The things I don't enjoy are the routine back-ups of all the data, these take a bit of time. The other thing that
I don't quite like is the... the out of hours concept of system... systems administration, because the best time to
actually fix problems is when people aren't working, which means that ideally we should do that after six when
everybody's gone home, so, yes, we can be here until the early hours of the morning at the extreme.
PAUL: I'm Paul Lockwood, and I'm one of the training officers at Small World and my job is to... um... run
and provide training courses for our customers and agents.
The thing I enjoy most about my work is... um... being able to have direct contact with customers and...er...
direct knowledge of the sort of problems they encounter and how to resolve them.
The thing I don’t enjoy so much is that I feel that I... I... um... tend to be spending a lot of time either teach-
ing or preparing training material, and I don’t get enough chance to do hands-on programming that I would like
to do. I do have to have the skills of programming but what I don’t get the opportunity to do at the moment is to
actually use them to develop real applications for customers, I’m just showing other people how to do it.
Generally speaking, I... I enjoy my job. I... I enjoy the company that I work for. Um... it’s a very good envi-
ronment, a very stimulating environment.
T a s k 6. Listening comprehension.
Vocabulary to be memorized:
abolish, rewarding, consign, staff turnover, rotate, parking lots, scrutiny, corporate managers, pyramid struc-
ture, subject oneself to, collapse, afflict, counselor.
A PART OF RADIO PROGRAM ABOUT SEMCO
Charles: Jane, I wonder it you could tell us what Ricardo Semler is trying to do.
Jane: Well, sure. Semler wants to introduce real democracy in the workplace, and that's the essence of his
philosophy. It's the end of the party for the Henry Ford's assembly line he would argue. He gives it at the most a
hundred years. That means it still has 15 – 20 years to go. It's collapsing slowly. And the giant corporations we
knew this century are coming to an end.
Charles: Robert, would you like to comment on this?
Robert: Yes, I think it needs to be stressed that autocracy is the main problem afflicting all these compa-
nies. In countries like America, Britain and Brazil people are all very proud of their democratic values in public
life and rightly so. But as Semler himself says he’s as yet to see a democratic work place we’re being held back
by a system that doesn't allow democracy into business or into
the work place.
Jane: If I could just add a related point there concerning bureaucratic structures, getting rid of seven layers
of management bureaucracy is the real key to Semco success. This went hand in hand with the introduction of
genuine democracy. Managers including Semler who is one of the 6 counselors who rotate in the job of chief
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