Методические указания по английскому языку для студентов 3-5 курсов исторического факультета. Часть 1. Коныгина Г.И. - 11 стр.

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really like to be out there today, because I still think I can beat almost anyone. But, well,
I’ve had my great victories, and you can’t ask for more than that. I realize it’s time to
call it a day, and after all, I can still play for fun.
That is the end of Part 1. Now turn to Part 2.
                                               Part 2
You will hear part of a radio programme about Gatwick Airport, an airport near
London. For questions 9-18, complete the sentences.
You now have 45 seconds in which to look at Part 2.
Announcer: Gatwick has grown from a small local airfield to become the sixth largest
international airport in the world. Every year, nearly 20 million passengers pass
through. 23,000 people work there, employed by more than 150 companies, but the
responsibility of dealing directly with the travelling public is in the hands of relatively
few men and women. Our reporter, Sandy Leslie, spent a day there recently, talking to
some of those who come face to face with the public in the course of their work at the
airport.
Sandy: Well, here I am in one of the airport terminals and it’s certainly very busy. I’ve
started at the Information Desk, and I’m talking to Carol Bennett, Information Assistant,
while she’s having a break from dealing with people’s enquiries. Carol, you’ve certainly
got a busy job here, haven’t you? There are constant queues, aren’t there?
Carol: Yes, they all turn up here at the Information Desk with their problems. If we
can’t deal with them ourselves, we can refer them to where they need to go, whether it
be the medical centre or the chapel or the airline or the shopping mall. The thing about
Gatwick Airport is it’s like a small town, with all the problems of a small town - lots of
people with small problems or large problems, and they all seem to come to this desk.
Sandy: Are there any recent cases that stick out in your mind?
Carol: Well, we had a young lady who came up one day, completely disorientated. She
thought she was in Australia. She said ‘Am I in Australia?’ I said ‘No, you’re in
Gatwick.’ She said ‘You’ve got to be joking, I should be in Australia!’ I said ‘What do
you mean?’, she said she’d fallen asleep on the aircraft and it was a multi-stop aircraft
and of course instead of getting off in Australia, she’d slept right through and got off at
Gatwick. I had a lot of trouble getting through to her. She kept trying to show me her
ticket, she just couldn’t believe what had happened. Of course, she had no luggage, no
clothes or anything. It was a terrible shame really -I mean, it might be difficult to
imagine how it happened, but it really did, and I wouldn’t like it to happen to me.
Anyway, I had to contact Travel Care - they handle that sort of thing - and they sorted
her out...
Sandy: Of course, security is a major issue at airports these days and I’m now talking to
Richard Willis, Terminal Duty Officer. He’s part of the Terminal Duty team, and their
job is to keep a constant watch on every corner of the airport, looking out for trouble.
Richard: As you can see, our cameras here in the Monitoring Centre cover the whole of
the airport, we can see everything really. The Monitoring Centre is the nerve centre. The
information that we get from the cameras is very varied and the staff here will deal with
it as best they can and also pass any relevant information on to the members of the Duty
Team who are out and about in the building. It can be anything from a medical