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Составители:
Рубрика:
setback 13 harm 2
have difficulties (doing something) 11
identify a fault 10
solve a problem 1
tackle (an issue/ a problem, etc.) 11
My computer's just crashed. 2
We 're facing a crisis (with our market share). 6
The number of passenger complaints is soaring. 2
The company must decide how to deal with the complaints and consider what action
to take. 10
Unfortunately, the redesigned product failed due to lack of consumer confidence
caused by bad publicity. 10
During the inspection, a number of serious production flaws were found. 10
The product had a number of defects. 10
The product was not up to standard. 10
It all went wrong. 11
Our company is having problems innovating. 13
They expressed their dissatisfaction with the service. 2
Telephone language
Caller
Good (morning+name of company).
How may I help you? 2
I'd like to speak to 2
Who's calling please? 2
I'm calling because 2
Could you put me through to (extension
123), please? 2
Recipient
I'm afraid (he/she) is engaged at the
moment. 2
Can I take a message? 2
Hold on a minute, please, I'll just transfer
you to (a supervisor). 3
Would you like to call back later? 2
Could you ask (him/her) to call me back
(tomorrow)? 2
104
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