ВУЗ:
Составители:
Рубрика:
Useful language |[
Complaining
Making the complaint
I'm ringing to complain about
I'm sorry , but I'm not satisfied with
Unfortunately, there's a problem with
Explaining the problem
The CD player doesn't work
There seems to be a problem with
We haven't received the
Insisting
It really isn't good enough
I'd like to know why
Threatening
If you don't replace the product, I'll
complain to the manager.
If you can't deliver on time, we'll have to
contact other suppliers.
Dealing with the complaints
Showing understanding
Oh dear! Sorry to hear that.
Mmm, I see what you mean.
I'm sorry about the problem/delay.
Getting the facts
Could you give me some details, please?
What happened exactly?
What's the problem exactly?
Making excuses/denying
responsibility
It's not our policy to replace items.
It's not our fault that it hasn't arrived.
I'm afraid that's not quite right.
Promising action
OK, I'll look into it right away.
I'll check the details and get back to
you.
Vocabulary file page 103-104
64
Страницы
- « первая
- ‹ предыдущая
- …
- 62
- 63
- 64
- 65
- 66
- …
- следующая ›
- последняя »
