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20
Communication in business
Ex.1. Discuss different types of communication in business:
- letters
- telexes
- telephone conversations
- business talks
- public speaking
Ex.2. Here is a specimen business letter sent by the bank to its customer. Study it and
do the following exercises.
SERGUEI FOURSOV
NIZHNYA 114
VORONEZH
RUSSIA
Dear customer,
As you know, the Spanish tax authorities have imposed a new proof-of-residency form
on the banking industry, by Ministerial Order of 9/12/99, for those customers
maintaining non-resident accounts. This document, entitled “Declaracion de
Residencia Fiscal”, joins for the other previously existing forms (Consular Certificates
for Spaniards living outside of Spain, Non-resident Certificates for foreigners and/or
the Lortad Authorisation – letter of authorization for requesting certificates or
residency).
Given that the two-year validity of your “Declaracion de Residencia Fiscal” is about
to expire, we urge you to sign and return this form in the enclosed envelope within two
months of the date of this letter. If said declaration is not received before that date, the
corresponding tax rate on earned interest will be made in accordance with the
previously mentioned Ministerial Order.
Keep in mind that this document shall serve to authorize your non-resident status such
that account withholdings are not applied and you may continue to enjoy the same tax
benefits as before.
In short this document is a declaration made by you, certifying that your tax residence
is in a country other than Spain, and that this address corresponds with that entered on
the signed document.
20 Communication in business Ex.1. Discuss different types of communication in business: - letters - telexes - telephone conversations - business talks - public speaking Ex.2. Here is a specimen business letter sent by the bank to its customer. Study it and do the following exercises. SERGUEI FOURSOV NIZHNYA 114 VORONEZH RUSSIA Dear customer, As you know, the Spanish tax authorities have imposed a new proof-of-residency form on the banking industry, by Ministerial Order of 9/12/99, for those customers maintaining non-resident accounts. This document, entitled “Declaracion de Residencia Fiscal”, joins for the other previously existing forms (Consular Certificates for Spaniards living outside of Spain, Non-resident Certificates for foreigners and/or the Lortad Authorisation – letter of authorization for requesting certificates or residency). Given that the two-year validity of your “Declaracion de Residencia Fiscal” is about to expire, we urge you to sign and return this form in the enclosed envelope within two months of the date of this letter. If said declaration is not received before that date, the corresponding tax rate on earned interest will be made in accordance with the previously mentioned Ministerial Order. Keep in mind that this document shall serve to authorize your non-resident status such that account withholdings are not applied and you may continue to enjoy the same tax benefits as before. In short this document is a declaration made by you, certifying that your tax residence is in a country other than Spain, and that this address corresponds with that entered on the signed document.
