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The Japanese have perhaps the strictest rules of social and business behaviour.
Seniority is very important, and a younger man should never be sent to complete a
business deal with an older Japanese man. The Japanese business card almost needs
a rulebook of its own. You must exchange business cards immediately on meeting
because it is essential to establish everyone’s status and position.
When it is handed to a person in a superior position, it must be given and
received with both hands, and you must take time to read it carefully, and not just
put it in your pocket! Also the bow is a very important part of greeting someone.
You should not expect the Japanese to shake hands. Bowing the head is a mark of
respect and the first bow of the day should be lower than when you meet thereafter.
The Americans sometimes find it difficult to accept the more formal Japanese
manners. They prefer to be casual and more informal, as illustrated by the universal
“Have a nice day!” American waiters have a one-word imperative “Enjoy!” The
British, of course, are cool and reserved. The great topic of conversation between
strangers in Britain is the weather - unemotional and impersonal. In America, the
main topic between strangers is the search to find a geographical link. ”Oh, really?
You live in Ohio? I had an uncle who once worked there.”
3 Read the text again and answer the questions. Discuss the questions in pairs.
1. Which nationalities are the most and least punctual?
2. Why did the British think that everyone understood their customs?
3. Which nationalities do not like to eat and do business at the same time?
4. “They (the French) have to be well fed and watered”. What or who do you
normally have to feed and water?
5. An American friend of yours is going to work in Japan. Give some advice about
how he/she should and shouldn’t behave.
6. Imagine you are at a party in (a) England (b) America. How could you begin a
conversation with a stranger? Continue the conversations with your partner.
If at first you don’t succeed, ask yourself why.
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