Test your Business Grammar and Vocabulary. Новосельцева Н.Н - 42 стр.

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10.
44
Look at the letter below received by the Customer Services Manager
at
Airport before any of the changes were made.
In most of the lines 1 to 5 there is one extra word that does not
One or two of the
lines, however, are correct. If a line is correct, put a tick in the space next to that line.
If there is an extra word in the line, write that word in the space.
Customer Services Manager
Brookfield Airport
Brookfield B98 4FU
3 August 2005
Dear Sir or Madam
I am writing to complain in the strongest terms about the baggage reclaim facilities at
Brookfield Airport. On a recent flight back from Barcelona, we has waited
minutes for
our baggage to arrive after getting off the plane - a two minute walk. Why did it take off so
long? Also, one of my suitcases was badly damaged up. This may have happened at
Barcelona, but the airport there is very modern. I'm sure the damage was done in by the
baggage handlers at Brookfield.
I look forward to receiving your reply.
Yours sincerely
Fiona Giddings
Writing
You are the Customer Services Manager. Write a reply (130 to 150 words)
to Fiona Giddings.
• Thank
her for her letter.
• Apologise
for the inconvenience.
• If you decided to spend money on improving the baggage reclaim area and process,
explain this and give an idea of when the facilities will improve.
If
you decide not to spend money on improving the baggage reclaim area and process,
explain this. Say that you understand the problem, but the Airport's resources are limited.
•In either case, say if you will offer compensation of some kind for the damaged
suitcase.
suitably.
Vocabulary
Complete the sentences with the correct alternatives.
A high-level politician tells a friend in the police not to investigate the murder of his
mistress, and not to reveal the murder to journalists. This is a (covering
cover-up).
2. Company A is negotiating an important contract with Company
Company A says that
it is not negotiating with any other company, but then Company В finds it is
to
Company
There is now a complete lack
(truth
trust) between them.

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