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C O N T E N T S
Unit 1. BUSINESS LETTER PRESENTATION AND
STRUCTURE ………………………………………………….
5
1.1. Business Letter Appearance ………………………………...
5
1.2. Business Letter Structure …………………………………...
6
1.3. Business Letter Indentation Format ………………………...
8
1.4. Practice Tasks ………………………………………………
11
1.5. Self-check Questions ……………………………………….
21
Unit 2. ENQUIRIES AND REPLIES …………………………………
22
2.1. A Letter of Enquiry …………………………………………
22
2.2. Structure of an Enquiry Letter ……………………………...
23
2.3. Practice Tasks ………………………………………………
25
2.4. A Letter of Reply …………………………………………...
30
2.5. Content of Replies ………………………………………….
31
2.6. Practice Tasks ………………………………………………
32
2.7. Self-check Questions ……………………………………….
38
Unit 3. QUOTATIONS AND ORDERS ………………………………
39
3.1. A Letter of Quotation ……………………………………….
39
3.2. A Letter of Order …………………………………………...
40
3.3. A Letter Confirming an Order ……………………………...
42
3.4. Practice Tasks ………………………………………………
44
3.5. Self-Check Questions ………………………………………
55
Unit 4. COMPLAINTS, CLAIMS AND ADJUSTMENTS ………….
56
4.1. A Letter of Complaint ………………………………………
56
4.2. A Letter of Claim …………………………………………...
57
4.3. A Letter of Adjustment ……………………………………..
59
4.4. Practice Tasks ………………………………………………
61
4.5. Self-check Questions ……………………………………….
72
Unit 5. EMPLOYMENT DOCUMENTS ……………………………..
73
5.1. Resume and CV …………………………………………….
73
5.2. A Letter of Application ……………………………………..
75
5.3. A Letter of Reference ………………………………………
78
5.4. Types of Letter Readers …………………………………….
80
5.5. Practice Tasks ………………………………………………
80
5.6. Self-check Questions ……………………………………….
88
