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T a s k 8. Circle the letter of the sentence that is most similar to
the sentence in the Model Letter: Confirming an Order.
1. Opening:
a) Your e-mail ordering office furniture was received.
b) We are pleased to confirm your order for the office supplies
listed in your letter of May 3.
c) We got your order.
2. Focus:
a) We don’t have any left.
b) Item number OSD-32 is very popular this year.
c) In our telephone conversation, I offered you a choice between
10- or 20-pound copy paper.
3. Action:
a) You’ll get the items eventually.
b) We will substitute the oak for the walnut desk.
c) We will ship the items in stock and will ship the back-ordered
items no later than May 15.
4. Closing:
a) Our products are the best in the business.
b) We are having a special sale at the end of the month. Please
call customer service if you would like a catalog.
c) If there’s any way we can improve our service, please do not
hesitate to tell us.
T a s k 9. In many business letters and in all e-mails, there is a line
that tells the reader what the focus of the letter is. This is called the
subject line or the reference line. It is important that this line be clear
and concise.
Ref: Purchase Order 113512 of November 24
Write a check (٧) next to the phrases that are good subject or
reference lines.
1. ______ Your order
2. ______ G. Barton’s fax of June 12
3. ______ Back-ordered items
4. ______ Our August 15 telephone conversation
5. ______ PO466-43A
6. ______ What are we going to do about PO 684?
7. ______ Out-of-stock item: ODD-344 oak desk
8. ______ Fax
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