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E.  They interviewed 55,000 people about their attitudes to driving and cars 
in general.  ____ 
F.  Work started on improving products and services. ____ 
G.  They carried out a detailed study of the market over 18 months. ____ 
H.  Three groups were chosen as the target markets. ____ 
30  Among the underlined expressions in the text find those that corre-
spond to the following definitions.  
1.  Many different types of consumer who buy the same product.  
______________  _______________ 
2.  Conclusions people reach about which products to purchase. 
______________  _______________ 
3.  An informal discussion group used for market research. 
______________  _______________ 
4.  A shared characteristic. 
______________  _______________ 
5.  A method of evaluation.  
______________  _______________ 
6.  Promotion of goods or services for sale through mass media. 
______________  _______________ 
31  Complete the passage using words from exercises 27, 28, 30. 
Change the form of the words where necessary. 
As more and more industries are making products specifically adapted 
to particular 
1
 segments of the market, market researchers are being asked to 
conduct studies and to compile more detailed 
2
———— of consumer groups. 
Broad classifications based on sex, age and social class are not 
sufficient for 
companies operating in highly competitive and 
3
 ___ ___. Questionnaires are 
carefully designed to 
4
 ___ the exact needs and demands of consumers as 
well as establishing what affects consumer 
5
 _____ _____ when they choose 
one product instead of another. 
Advertising campaigns can then be targeted 
to appeal to the identified 
6
_____. Finally, marketing people must 
7
____ the 
success of the campaign and modify it if necessary. 
32  Here are some factors necessary for successful sales. With a 
partner number them in order of importance. Add some more factors 
that you think essential. 
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