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55
Render from English
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Sometimes criticized for its impact on personal economic and
social well-being, marketing has been said to affect not only individual
consumers but also society as a whole.
Criticisms have been leveled against marketers, claiming that
some of their practices may damage individual welfare. While this may
be true in certain circumstances, it is important to recognize that, if a
business damages individual welfare, it cannot hope to continue in the
marketplace for long. As a consequence, most unfavourable views of
marketing are criticisms of poor marketing, not of strategically sound
marketing practices.
Others have raised concerns about marketing by saying that it
increases prices by encouraging excessive markups. Marketers recog-
nize that consumers may be willing to pay more for a product--such as
a necklace from Tiffany and Co. – simply because of the associated
prestige. This not only results in greater costs for promotion and distri-
bution, but it allows marketers to earn profit margins that may be sig-
nificantly higher than industry norms. Marketers counter these con-
cerns by pointing out that products provide not only functional benefits
but symbolic ones as well. By creating a symbol of prestige and luxury,
Tiffany's offers a symbolic benefit that, according to some consumers,
justifies the price. In addition, brands may symbolize not only prestige
but also quality and functionality, which gives consumers greater con-
fidence when they purchase a branded product. Finally, advertising and
promotions are often very cost-effective methods of informing the gen-
eral public about items and services that are available in the market-
place.
A few marketers have been accused of using deceptive practices,
such as misleading promotional activities or high-pressure selling.
These deceptive practices have given rise to legislative and administra-
tive remedies, including guidelines offered by the Federal Trade Com-
mission (FTC) regarding advertising practices, automatic 30-day guar-
antee policies by some manufacturers, and «cooling off» periods during
which a consumer may cancel any contract signed. In addition, profes-
sional marketing associations, such as the Direct Marketing Associa-
56
tion, have promulgated a set of professional standards for their indus-
try.
Copyright © 1994–2001 Encyclopædia Britannica, Inc. (1946
символов)
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Of all the criticisms levelled at manufacturers, those against their
advertising probably have been the most vociferous. Advertising is
necessarily vulnerable to these attacks: it is experienced by everybody,
its products are on show for a long time, and its purposes are material-
istic. Although the major purpose of company advertising, which is to
attract members of the public toward buying a particular product, is
fairly straightforward, the methods employed in this process have be-
come increasingly complex. As business has become more competitive,
so has the advertising that sells its products. Coupled with this in-
creased competition has been the development of more powerful media
– the most important of these being television.
From the consumer's point of view, the basic criticism of adver-
tising is that it leads him to purchase goods that he has no wish to pur-
chase by presenting misleading and untruthful statements or by creat-
ing wants, needs, and desires in his mind that might not otherwise ex-
ist. In the first instance it is accepted that the consumer, of his own vo-
lition, has a need that is filled by the description of the advertised prod-
uct (but not necessarily by the product itself), whereas in the second the
need is artificial and is stimulated entirely by the media.
From an economic viewpoint, critics of advertising point to the
enormous amount of money involved – money that, they state, does not
benefit the consumer although he is compelled to pay it. A second
criticism is that advertising restricts competition because only large
companies can afford expensive, nationwide campaigns, thus limiting
freedom of entry of new firms into an established market.
A definitive answer to these questions is obviously impossible.
Regarding the first, it might be fair to say that economic growth and the
creation of wealth might come about far more slowly without the aid of
advertising. The development of national rather than regional brands –
and the economies of scale implicit in this development – might be re-
tarded. For all its drawbacks, advertising informs the consumer and
Render from English tion, have promulgated a set of professional standards for their indus- try. ECONOMIC AND SOCIAL ASPECTS OF MARKETING Copyright © 1994–2001 Encyclopædia Britannica, Inc. (1946 Sometimes criticized for its impact on personal economic and символов) social well-being, marketing has been said to affect not only individual consumers but also society as a whole. CONTROLS ON ADVERTISING Criticisms have been leveled against marketers, claiming that Of all the criticisms levelled at manufacturers, those against their some of their practices may damage individual welfare. While this may advertising probably have been the most vociferous. Advertising is be true in certain circumstances, it is important to recognize that, if a necessarily vulnerable to these attacks: it is experienced by everybody, business damages individual welfare, it cannot hope to continue in the its products are on show for a long time, and its purposes are material- marketplace for long. As a consequence, most unfavourable views of istic. Although the major purpose of company advertising, which is to marketing are criticisms of poor marketing, not of strategically sound attract members of the public toward buying a particular product, is marketing practices. fairly straightforward, the methods employed in this process have be- Others have raised concerns about marketing by saying that it come increasingly complex. As business has become more competitive, increases prices by encouraging excessive markups. Marketers recog- so has the advertising that sells its products. Coupled with this in- nize that consumers may be willing to pay more for a product--such as creased competition has been the development of more powerful media a necklace from Tiffany and Co. – simply because of the associated – the most important of these being television. prestige. This not only results in greater costs for promotion and distri- From the consumer's point of view, the basic criticism of adver- bution, but it allows marketers to earn profit margins that may be sig- tising is that it leads him to purchase goods that he has no wish to pur- nificantly higher than industry norms. Marketers counter these con- chase by presenting misleading and untruthful statements or by creat- cerns by pointing out that products provide not only functional benefits ing wants, needs, and desires in his mind that might not otherwise ex- but symbolic ones as well. By creating a symbol of prestige and luxury, ist. In the first instance it is accepted that the consumer, of his own vo- Tiffany's offers a symbolic benefit that, according to some consumers, lition, has a need that is filled by the description of the advertised prod- justifies the price. In addition, brands may symbolize not only prestige uct (but not necessarily by the product itself), whereas in the second the but also quality and functionality, which gives consumers greater con- need is artificial and is stimulated entirely by the media. fidence when they purchase a branded product. Finally, advertising and From an economic viewpoint, critics of advertising point to the promotions are often very cost-effective methods of informing the gen- enormous amount of money involved – money that, they state, does not eral public about items and services that are available in the market- benefit the consumer although he is compelled to pay it. A second place. criticism is that advertising restricts competition because only large A few marketers have been accused of using deceptive practices, companies can afford expensive, nationwide campaigns, thus limiting such as misleading promotional activities or high-pressure selling. freedom of entry of new firms into an established market. These deceptive practices have given rise to legislative and administra- A definitive answer to these questions is obviously impossible. tive remedies, including guidelines offered by the Federal Trade Com- Regarding the first, it might be fair to say that economic growth and the mission (FTC) regarding advertising practices, automatic 30-day guar- creation of wealth might come about far more slowly without the aid of antee policies by some manufacturers, and «cooling off» periods during advertising. The development of national rather than regional brands – which a consumer may cancel any contract signed. In addition, profes- and the economies of scale implicit in this development – might be re- sional marketing associations, such as the Direct Marketing Associa- tarded. For all its drawbacks, advertising informs the consumer and 55 56
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