Writing Formal and Informal Letters. Part 1. Домбровская И.В - 54 стр.

                                           52

Read the sample answers, then say which one is good and which is bad,
giving reasons for your answer as if an examiner. To decide which band
each letter is see section Assessment, p.4
Model answer 1
Dear Sir,
I am writing to complain about the arrangements your travel company made for me
and my friend while we were in London.
According to your advertisement, we could choose whatever we wanted. We
wanted to go to a musical. However, only cinema was available.
To make matters worse, the seats were terrible and we couldn't see what was going
on the screen. In your advertisement you had written, all you have to do is sit back
and enjoy the show!' My experience was bad. You should at least have given us
seats so that we could watch the film.
I am very upset at having spent money on this touring holiday, and I would be very
pleased if you refunded the money.
I look forward to receiving a reply.
Yours faithfully
Elin Bergseng
Model answer 2
Dear Sir/Madam,
I am writing to complain about the service we had for the four-day holiday in Lon-
don, that we booked with your agency two weeks ago. Although it was clearly
written in the brochure, and we could see good shows at the theatre, it didn't hap-
pen.
In fact there were no tickets available for the theatre, but only for the cinema,
which made me very angry. Considering that we didn't have any choice, we went
to the cinema, but here the things were not better.
Much to my surprise, we got terrible seats at side at front, but what I most hated
about that was the fact that we couldn't see the screen properly.
As a result, what I am going to ask you, is the refund of money for the tickets of
the theatre that my friend and I didn't get because not available. I look forward to
hearing from you.
Yours faithfully
Biagio Salzillo