Краткий курс делового английского. Гунина Н.А - 51 стр.

UptoLike

ВУЗ: 

ТГТУ | Тамбов

Составители: 

Рубрика: 

51
B. Which of these things irritate you the most when flying? Rank
them in order of most and least irritating.
Cancellations Overbooking Bad food
Jet lag Not enough room Long queues at check-in
Strikes Lost or delayed luggage No trolleys available
C. Read the text and answer the questions below.
A Return to Spending and the Front Rows
BUSINESS travelers are back, and the airlines are eager to court them
again.
Whether they are small-business owners, sales representatives or corpo-
rate executives, business travelers these days are more often found at the front
of the plane than at the back, where cuts in travel budgets confined them during
the recession.
The restrictive company policies that banned business-class travel, limited
accommodation to three-star hotels and replaced three-day sales conferences in
Las Vegas with virtual meetings via conference calls have all but disappeared.
The years of chasing costs have given way to a rebound in travel as the econo-
my picks up.
The airlines have gleefully greeted the return of their premium travelers
and are fighting more fiercely than ever for their loyalty with new business-
class seats, refurbished business lounges and improved service on board.
Eric Shaver, who logs about 100,000 miles a year with United Airlines,
said he had seen evidence of this trend this year. It has been harder to get up-
graded to first class these days because so many frequent fliers are crowding
the air.
“On a flight back from London last year, there were five rows of empty
seats. A month ago, the flight was packed,” said Mr. Shaver, a managing direc-
tor for a consulting and training firm called Kensei Partners. “Budgets had been
cut to the bone. But you can’t keep your people on the bench forever.”
The rebound in business travel has proved a huge relief for airlines, hotels
and car rental companies battered by the recession and the financial crisis.
Thanks to growing demand, the airlines have been raising fares in recent
months. Market research surveys show that in 2010 corporate travelers ac-
counted for 36 percent of the domestic travel market in the US, which includes
revenue from airlines, hotels, car rental agencies, trains and cruises, with spend-
ing totaling $255 billion. That compares with spending of $233 billion in 2009.
Business travelers are often a good leading indicator for the economy. The
airlines have embraced the return of their most valuable customers and are
fighting for their loyalty more fiercely than ever. In that battle, the airlines have

Страницы