Краткий курс делового английского. Гунина Н.А - 54 стр.

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54
SONIA: No.
RECEPTIONIST: It’s four nights for the price of three. (don’t / take / it /
advantage / you / why / of?)
(4) _________________________________________
SONIA: (have / for it / what / I / to / do / to qualify / do?)
(5) _________________________________________
RECEPTIONIST: Just confirm your reservation in writing and pay a ten per
cent deposit.
SONIA: (be / much / would / that / how?)
(6) _________________________________________
RECEPTIONIST: £15.
SONIA: Yes. I think I’ll do that. (to / make / the cheque / who / I /
should / payable?)
(7) _________________________________________
RECEPTIONIST: The Blakeney Hotel.
SONIA: OK. I’ll post it today.
RECEPTIONIST: Thank you very much. We’ll look forward to seeing you.
SONIA: Thank you. Goodbye.
RECEPTIONIST: Thank you.
LISTENING
David Creith, Customer
Service Teaching Manager for
an international airline, is
talking about the problems he
has to solve for business
travellers.
A. Before you listen to the
conversation, try to predict what
the problems might be.
B. Now listen to it and answer these questions.
1. David Creith is the Customer Service Teaching Manager:
a) for which airline? b) at which terminal?
c) at which airport?
2. Some people want:
a) _____________ b) ________________
c) __________________
3. Why is it not possible to give everyone the seat they want?
4. Why do airlines have to oversell flights?

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