ВУЗ:
Составители:
Рубрика:
69
A. Match the words (1 – 5) to their definitions (a – e).
1. complaint a) a time or date by which you have to do something
2. consignment b) a situation in which something happens later or more
slowly than you expected
3. penalty c) something that someone complains about
4. deadline d) a punishment for breaking a rule or law
5. delay e) an amount of goods delivered
B. Complete each sentence with an appropriate word from the
Vocabulary list.
1. Our partners have got used to making ….. every time they are
dissatisfied with something.
2. I don’t know how our controller ….. such a defect and I admit that you
are right to ….. a penalty.
3. Due to the ….. at the airport last week this company didn’t receive
these goods in time and now …. losses.
4. It isn’t our ….. that this container is damaged.
5. We will do ….. to come to some agreement and solve this problem as
soon as possible.
6. I’m sure this short-delivery ….. by ….. circumstances.
7. If our ….. meet today they will certainly …. the problem.
8. Do you think we’ll have to go through ….. if we don’t pay the penalty?
9. According to the latest news our company will ….. with Canadian
partners in the near future.
10. Do you know what will be on …… today?
С. Use the words in the box to complete the sentences.
identified, modified, failed, relaunched, durability, recalled, reliability,
tested, launched
A defective product
We launched the product two years ago. We have a policy of zero defects
so we were surprised when, shortly after the launch, we received complaints
about the …. and …. of this product. Because of market feedback, we … the
product so that any faults could be investigated. At the same time, we withdrew
it from sale. After extensive tests, our engineers… a fault. As a result they were
able to correct the fault and we … the product. We … the product under
controlled conditions. Finally, we … the redesigned product in the market.
Unfortunately, it … due to the lack of consumer confidence caused by bad
publicity.
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