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70
D. Complete the sentences below with words and phrases from the
box. Use a dictionary if necessary.
Consumer satisfaction questionnaire, compensation, monitoring, routine
checks, minimum standards, guarantee, inspection, after-sales service, faults
Quality control
1. Quality control involves checking for … before selling goods.
2. We always … the quality of our products.
3. The quality control department found several faults during one of their
… .
4. We use a number of … to measure quality.
5. During the … a number of serious production flaws were found.
Customer service
6. We measure how happy our customers are with an annual … .
7. We ensure that the machines are well-maintained by offering …
8. We provide our customers with a … lasting 10 years.
9. If there is a faulty product, we usually offer customers … .
LANGUAGE FOCUS
We sometimes use one verb after another verb. Often the second verb
is in the infinitive form.
We can’t afford to lower our standards. Should we refuse to pay them
because the quality is so poor?
The verbs below are often followed by the infinitive: intend, mean, want,
seem, claim, attempt, try, pretend, fail, guarantee, promise, arrange, hope,
wish, plan, offer, forget, expect.
But sometimes the second verb must be in the gerund form. This
depends on the first verb.
The decision involves reducing our heavy losses.
The following verbs are usually followed by the gerund:
admit, give up, enjoy, mean, can’t stand, resent, risk, suggest, look
forward to, appreciate, involve, consider, mind, don’t mind, detest, delay,
avoid, contemplate, deny, carry on, justify, remember, recommend, miss, put
off.
Some verbs can be followed by the gerund or the infinitive form
without a big change in the meaning.
She started loading
the software. / She started to load the software.
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