Английский язык. Иваненко Т.И. - 13 стр.

The line
    He’s on the other line.
    Would you like to hold the line?
    The line is engaged (UK).
    The line is busy (US).

The receiver
    Can I help you?
    Putting you through.
    I’m afraid he is not available at the moment (UK).
    I’m afraid he’s tied up at the moment (US).
    You’re welcome.
    Goodbye.

The operator
    Dial 100 for the operator (UK).
    Dial 0 (zero) for the operator (US).
    I’d like to make a reverse charge (or transfer charge) call (UK).
    I’d like to make a collect call (US).

A message pad
   Can I tell him who called?
   Can I give her a message?
   Could I take your number?

The dial
     Dial 123 for the correct time (UK).
     Listen for the dialing tone.
     All lines to the country you have dialed are engaged. Please
try later (UK).

Remember
   If you do not understand, say …
   «Sorry, I didn’t quite catch that».
   «Sorry, could you say that again».



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