Менеджеры и менеджмент (Executives and Management) - 101 стр.

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c) to refuse to get caught up in the ill feeling.
6. Misunderstanding often creates, unwittingly, all sorts or emotional ripples. To avoid wrong interpreta-
tions, do you:
a) keep your message direct and to the point;
b) choose your tone and words in keeping with the content of what you have to say;
c) concentrate primarily on clear articulate speech;
d) check it you are being understood by asking questions to make sure;
e) write detailed messages/memos.
7. If colleagues at work seem unduly angry or tenser than the situation warrants, do you:
a) ask about the inexplicable emotional display to make them realise the impression they are making;
b) join in with a grim smile;
c) tell them to pull themselves together.
8. In interacting with people, do you:
a) tune in to the emotional waves fluctuating around you;
b) adjust the ways you express yourself to produce the effect you intend;
c) ever manipulate, artificially, to make the most effective emotional impact;
d) always work within your personality regardless of the atmosphere around you.
T a s k 4. Listening comprehension.
First interview
Interviewer: Good morning. Miss ... .
Sue Jones: Miss Jones. Good morning.
Interviewer: Miss Jones, yes, right. Hi. Um ... now, you'd like to join our team, I gather.
Sue Jones: Yes, I would.
Interviewer: That's ... that's very good. Er ... I'd like to know a little bit about you. Perhaps you could tell
me ... perhaps we could start ... if you could tell me a bit about your education.
Sue Jones: Oh yes, right. Well, I left school at 18 and for the first two years I went to Gibsons, you might
know them, they're an engineering firm.
Interviewer: Ah, yes, right.
Sue Jones: Um ... and after that, I wanted to do a course, so I ... I did a one-year full-time PA course and
went back to Gibsons. I was PA to the Export Director. I stayed there for another two years and ... and then
moved on to my present company. Um ... that's Europa Marketing ... um ... Mr. Adair, the marketing director,
offered me a job because Gibsons had ... had worked quite a lot with Europa Marketing.
Interviewer: Oh, yes, Europa Marketing ... yes.
Sue Jones: And I've been with them for three years now ... um ... first with the Marketing Director and ...
and now I'm with the Sales Director.
Interviewer: That's all very interesting. Miss Jones. Um ... I ... I'd like to know, what did you enjoy most at
school? What was the course that you enjoyed most?
Sue Jones: Ah ... foreign languages I liked best.
Interviewer: Foreign languages?
Sue Jones: We did French and German. Yes.
Interviewer: Mhm. And are you quite fluent in those now or ... ?
Sue Jones: Yes, a bit rusty now, but ... um ... obviously the more travel
I can do the more I can use my languages and I'd like to learn another language. I'd like to add Italian as well.
Interviewer: Italian?
Sue Jones: Yes.
Interviewer: Very good, very good, that ... that might be very useful. Now ... er ... tell me a little bit about
... er ... the work you're doing at present.
Sue Jones: Um ... well Europa Marketing is a marketing and publ... public relations company.
Interviewer: Yes, I've heard of it.

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