Менеджеры и менеджмент (Executives and Management) - 108 стр.

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Exercise 7
Complete this letter by putting the verbs in brackets into the correct form, -ing or to + infinitive.
Dear Audio World
I am writing to complain about the poor service that I received when I was in your store last week. Re-
cently you decided
(1) ________________. (remove) listening facilities in your stores, and your sales staff encouraged cus-
tomers (2) _____________. (take) home their choice of CDs without (3). _____________ (hear) them first.
You invited us (4) _____________. (return) any CDs that we did not like, as long as we kept the receipt as
proof of purchase. In my opinion this was an excellent policy as it allowed customers (5) _____________.
(risk) (6) ____________ (buy) things that were a little different.
A consequence of your policy is that customers will buy more CDs, and this means (7) _____________
(return) more that they don't like. In fact last week I brought back eight CDs, from the fourteen I had bought on
the previous visit. Your salesman refused 1 (8) _____________ (accept) such a large number, and accused me
of (9) _____________ (take) the CDs home just (10) __________ (copy) them. I strongly objected to (11)
___________ (be) treated like this as I had remembered (12) _____________ (bring) the receipts with me and
my actions were within the terms of your guarantee. I can't help (13) _____________ (think) that you will lose
a lot of business if your staff go on (14) _____________ (behave) in this way, and I advise you (15)
_____________ (train) your staff (16) _____________ (deal) with customers in a more polite manner.
Yours sincerely
Ian Carr
Exercise 8
Complete the sentences with make or do. You may have to use a past simple form.
1. I'm sorry, the President is busy. You'll have to _____________ an appointment.
2. The insider dealing scandal _____________ a lot of damage to his reputation.
3. I think France Telecom are going to ___________ a bid for Telecel.
4. Could you _____________ me a favor? Could you _____________ some more coffee?
5. I think we should use another agency to ___________ the cleaning.
6. Don’t worry, just _____________ your best. We all ____________ mistakes.
7. OK, shall we _____________ a start?
8. The builders _____________ so much noise that it was difficult to _____________ any work.
9. We _____________ business in the Ukraine for three years before we _____________ a profit.
10. We ___________ some tests last week and I think we ___________ progress.
11. We have to ____________ a decision. We can't just ____________ nothing.
12. I hope we can send a technician to the job this afternoon.
Exercise 9
Match the uses of get in the following sentences with meanings a) – h).
a) obtain/buy
b) receive/be given
c) become
d) move/arrive
e) bring/fetch
f) understand
g) persuade

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