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they (4) _____________ (produce) a checklist of points for discussion. Right. Um, in the interview you (5)
_____________ (discuss) your performance during the past year and any issues relating to your future needs,
er, such as training. By the end of the meeting I hope that you and your line managers (6) _____________
(agree) on your personal objectives for next year, both in terms of sales targets and professional development.
Is that clear? Yep, OK, good. Of course there is some flexibility in the targets, in case anything (7)
_____________ (happen) to the market that we cannot predict. We may also have a budget for you to do some
training, after you (8) _____________ (come) back from your summer holidays but before work (9)
_____________ (get) really busy in September. Is that OK? Yeah. Good.
After that, the next time that we all (10) _____________ (meet) again will be in October, when I'd like
some feedback on your training, as by then any courses that you do (11) _____________ (finish). Is that OK?
Yeah. I (12) _____________ (send) you feed back forms nearer the time. Well, er, unless you (13)
_____________ (have) any questions, I think that's all. Oh, no. Er, yes – I (14) _____________ (have) a word
with you about your holiday plans, but you probably don't know them yet. Could you email me with your re-
quest as soon as you know them.
Exercise 3
A businessman is describing his trip to Lagos. Complete the text with had to, didn't have to, couldn't,
should have or shouldn't have. Each phrase is used twice.
I (1) _____________ travelled on the 10 am flight, but when I got to the airport they told me that the flight
was overbooked and I (2) _____________ catch a later flight. Then at the check-in desk they told me that I (3)
_____________ take both my bags as hand luggage, so I (4) _____________ let one of them go in the hold,
which was very annoying as I had my diary in it, and it delayed me by nearly an hour at baggage reclaim at the
other end. When I got on the plane I wanted to use my laptop, but of course I (5) _____________ until after
take off. The flight attendant told me to turn it off and said that I (6) _____________ known not to use it. To be
honest I'd just forgotten, and he (7). _____________ been so rude. Er, it was quite late when I finally left Lagos
airport, so it was lucky I (8) _____________ go to any meetings that afternoon. And, looking back at what hap-
pened, I (9) _____________ travelled with that airline – they have a lot of problems with overbooking. And my
company was paying for the flight so I (10) _____________ choose the cheapest option.
Exercise 4
George is visiting Fernando in Sao Paulo. Complete the dialogue with the phrases from the list below.
Let me; shall we; I should; would you like; would you like to; would you like me to; do you mind; would
you mind; I don't mind; of course; of course not; I'd appreciate that
Fernando: Please, come in. (1) _____________take your coat. It's good to see you!
George: It's very nice to be here in Sao Paulo. Thank you so much for your invitation to come and see your
company. It was very kind.
Fernando: Not at all. It's my pleasure. (2) _____________ some coffee? Or mineral water perhaps?
George: I'd prefer mineral water, please.
Fernando: Still or sparkling?
George: Oh, (3). ____________, either would be fine. (4). __________ if I just make a quick call – I didn't
get a chance earlier.
Fernando: (5) _____________. Go right ahead.
George: Oh, there's no signal. Never mind. Um, you have a wonderful building here. It looks really im-
pressive from the outside.
Fernando: It's very new — we only moved in last year. It's designed by one of our most famous architects,
Cesar Pelli. (6) _____________ show you around later?
George: Thanks. (7) _____________ .
Fernando:Now then, (8) _____________ get down to business? (9) _____________ telling me a little
about your interest in our market? What exactly are your long-term objectives here in Brazil?
George: Er, perhaps (10) _____________. begin by explaining a little about the history of our company. I
have a short presentation on my laptop. (11) _____________ see it?
Fernando:
(12)
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