Менеджеры и менеджмент (Executives and Management) - 57 стр.

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to cover for them when they're not there.
Chair: Ah, Mr. Bergman, what are your views on this?
Alex: Well... um... the thing is that. –. er...
Carlo: Look, I'm really sorry to interrupt. I'd just like to say that any department can vote to opt out. They
can just vote on it and the majority wins.
Chair: Thank you, MRS Baldini. Ah... Ms Legrand, yes. Tina: Um... could I make a suggestion? Wouldn't
it be... um... be best to hear what each member has to say about the proposals... er... from the point of view of
his or her department?
Chair: Yes, all right. Er. –. Ms Legrand, wh... what are your views? Tina: Well, the main problem is... is
the decision about... about basic core times.
Enzo: I'm sorry, I didn't catch what you said.
Tina: I'm talking about core times – that's... er... the basic hours that would not be flexible. It's been sug-
gested that these be ten to three, but this seems much too restricted, don't you agree, Carla?
Carlo: Absolutely. In fact I'd say that there should be flexible days.
Anna Maria: Sorry, I'm not quite with you.
Carlo: Well, Staff should be allowed to build up a credit of hours to entitle them to take whole days off,
not just fewer hours on other days.
Chair: Ah... Mr. Rossini, what do you think about this?
Enzo: Yes, I'd go along with that. As for cover, in my own case it's no problem, there are three of us in the
Export Department and we work as a team, so it's easy for us to cover for each other as long as there are still
two of us in the office.
Alex: Er. –. Mr. Brown?
Chair: Yes, Mrs. Bergman?
Alex: Er. –. If I could just make a point here... er... in our case, we do a lot of dealing on the phone with the
Stares and... er... sending messages to and fro by fax in the afternoon. Er. –. if we had anyone off then we
wouldn't be able to manage. That means our core times would have to be one to five. Maybe each department
should set its own core times.
Chair: Mm... er... yeah, Mrs. Baldini?
Carlo: That's all very well, Alex, but then no one in any other department would know who was in at what
time, I mean there'd be chaos. There has to be a standard for all departments.
Chair: Er... yes, Mr. Rossini?
Enzo: Yes, coming back to the flexible days idea, this just wouldn't work. People phoning the company or
visiting would get terribly confused.
Tina: No, no, that... that's not true, Enzo. I mean, when people take holiday or.. . or when people are sick,
cover arrangements are made. Well, with flexible days, exactly the same kind of arrangements would be made.
Chair: Well, any other points?
All: No... Don't think so... Covered it all...
Chair: Have you got all this down, Mr. Johnson?
Ron: Yes.
Chair: Then 1 think we'll move on to the next item on the agenda...
T a s k 4. Listen to the conversation and point out what is necessary for the successful presentation.
ONE-TO-ONE MEETING
Paul: Ah, good morning, Ms Ross, do come in.
Pam: Hello, Mr. Fisher. Nice to see you.
Paul: Nice to see you – face-to-face instead of on the phone, what? How are you?
Pam: Fine, thanks, very well.
Paul: Oh, do sit down. would you like some coffee?
Pam: Oh, yes, please – black.
Paul: Mmm. Here you are.
Pam: Thanks, well, how's it all going?
Paul: Oh, not too bad, we're just about to open a branch in New Zealand.
Pam: Oh, will you be going there on your travels?

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