Менеджеры и менеджмент (Executives and Management) - 82 стр.

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Bob: Yeah, but we tested all the samples and my as-
sistant told me there were no problems at all with
the wiring. And the price is very good, Michelle.
No, it...it may be Coyote's...er...quality control
that's at fault. Er...is it just the wiring that's
faulty?
Mi-
chelle:
No, there have been problems with the switches
too.
Bob: No, not the switches! What, is there a safety
problem or something?
Mi-
chelle:
The assembly people are having to reject 20 %
of them.
Bob: Wait a minute, did you say 20 %?
Mi-
chelle:
Yes.
Bob: Well, if you're rejecting that many, then there's
no...there's no cost saving...in getting the com-
ponents Coyote. A... and if any of the switches
don't work properly, then, well, we'll be getting
some customer complaints.
Mi-
chelle:
We already have. There's obviously a design
fault.
Bob: A design fault in the switches? But if there is a
design fault, I'm. –. Geoff – you know Geoff in
assembly – well, he would have told me. So, are
you sure?
Mi-
chelle:
Yes.
Bob: Oh, no! All right, I'll look into it. I...is there
any...anything else?
Mi-
chelle:
Well, the paint matching isn't quite right.
Bob: Well, if the paint doesn't match, that's not so se-
rious, we can deal with that. But with everything
else – well, OK, I'll get onto this right away. Um.
–. I'll get my assistant to look into it and...er...I'll
get back to you...um...well, I'm not sure, but as
soon as I can, is that all right?
Mi-
chelle:
As soon as you can, Bob.
Bob: OK, Michelle. Listen, I'm really sorry about all
this. I'll clear it up.
Mi-
chelle:
Bye.
Bob: Bye bye. I'll talk to you later. Bye bye.
T a s k 33. Read this text and sum up the main facts.
Import and export
An import/export transaction usually requires a lot of complicated documentation. Many different ar-
rangements have to be made and this can be difficult when one firm is dealing with another firm on the other
side of the world.

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