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255
claim, covers, inferior, warranty, minor, emergency, install, regardless, compensate, arisen, spare parts, guaran-
tee, shortage, repair or replace, maintaining, merchandise.
1. This is not a serious problem, it's only a ... fault.
2. We are rejecting the goods because we consider the quality to be ... .
3. If you have suffered any loss, we will of course ... you for this.
4. We intend to ... for the additional expenses we have incurred.
5. You don't need a qualified electrician to ... a computer printer.
6. A number of problems have ... since we bought the machine.
7. The delay is due to a ... of qualified staff.
8. As explained in our catalog, this program carries a 90-day ... .
9. As explained in our catalogue, this programme carries a 3-month ... .
10. The engineer is on call 24 hours a day if there is an ... .
11. There is a lack of ... for such an old machine.
12. We must have a computer system that works well, ... of the cost.
13. Their service department is responsible for ... the machine.
14. The service contract ... all repairs to the equipment.
15. Any ... that is faulty will be returned to the supplier.
16. Please ... these faulty items.
T a s k 32. Listen to the conversation between Bob Kellerman and Sales Manager Michelle on the
phone. Make notes and discuss these questions:
1. What do you think has happened?
2. What sort of supplier are you dealing with?
3. What action should you take in this situation?
Bob: Good morning. Buying department.
Mi-
chelle:
Hello, can I speak to Bob Kellerman?
Bob: Speaking. Hi Michelle. How are you?
Mi-
chelle:
Fine. It's about those new components.
Bob: You mean the X77s – the ones from Coyote En-
terprises?
Mi-
chelle:
Yes.
Bob: Uhuh, why, are there any problems with them?
Mi-
chelle:
There's a big problem with the quality of the wir-
ing.
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