Менеджеры и менеджмент (Executives and Management). Коломейцева Е.М - 66 стр.

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240
Bob: Good morning. Buying department.
Michelle: Hello, can I speak to Bob Kellerman?
Bob: Speaking. Hi Michelle. How are you?
Michelle: Fine. It's about those new components.
Bob: You mean the X77s – the ones from Coyote Enterprises?
Michelle: Yes.
Bob: Uhuh, why, are there any problems with them?
Michelle: There's a big problem with the quality of the wiring.
Bob: Yeah, but we tested all the samples and my assistant told
me there were no problems at all with the wiring. And the
price is very good, Michelle. No, it...it may be Coy-
ote's...er...quality control that's at fault. Er...is it just the
wiring that's faulty?
Michelle: No, there have been problems with the switches too.
Bob: No, not the switches! What, is there a safety problem or
something?
Michelle: The assembly people are having to reject 20 % of them.
Bob: Wait a minute, did you say 20 %?
Michelle: Yes.
Bob: Well, if you're rejecting that many, then there's no...there's
no cost saving...in getting the components Coyote. A... and
if any of the switches don't work properly, then, well, we'll
be getting some customer complaints.
Michelle: We already have. There's obviously a design fault.
Bob: A design fault in the switches? But if there is a design
fault, I'm. –. Geoff – you know Geoff in assembly – well,
he would have told me. So, are you sure?
Michelle: Yes.
Bob: Oh, no! All right, I'll look into it. I...is there any...anything
else?
Michelle: Well, the paint matching isn't quite right.
Bob: Well, if the paint doesn't match, that's not so serious, we
can deal with that. But with everything else – well, OK, I'll
get onto this right away. Um. –. I'll get my assistant to look
into it and...er...I'll get back to you...um...well, I'm not
sure, but as soon as I can, is that all right?
Michelle: As soon as you can, Bob.
Bob: OK, Michelle. Listen, I'm really sorry about all this. I'll
clear it up.
Michelle: Bye.
Bob: Bye bye. I'll talk to you later. Bye bye.
T a s k 33. Read this text and sum up the main facts.
Import and export
An import/export transaction usually requires a lot of complicated documentation. Many different arrangements
have to be made and this can be difficult when one firm is dealing with another firm on the other side of the world.
Many specialists may be involved, including:
1. A shipping agent and/or a freight forwarder (forwarding agent) who takes responsibility for the documentation
and arranges for the goods to be shipped by air, sea, rail or road. These services may also be carried out by the supplier's
own export department, if they have the expertise.
2. Airlines, shipping lines, railways or road haulage firms to transport the goods.
3. Both the importer's and exporter's banks will be involved in arranging payments if a letter of credit or bill of
exchange is used.
4. Customs officers who may examine the goods, check import or export licenses and charge duty and/or VAT.
5. The manufacturer or a Chamber of Commerce to issue a Certificate of Origin, if this is required by the im-
porter's country.
6. An insurance company or insurance broker to insure goods in transit.
7. An export credit insurance company (such as Hermes in Germany).
8. A lawyer if a special contract has to be drawn up.
Different documents may be needed, for example:
− Bill of Lading

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