Английский язык. Конова М.А. - 33 стр.

    2) You are a representative of this department and in the public eye. At all
       times, act with courtesy and diplomacy. Be firm, but fair and confident.
    3) Do not be drawn into arguments. Remain calm however provoked.
    4) Do not hesitate to seek assistance or advice from colleagues.
    5) Experience has proved that goods, and in particular drugs, can be
       concealed
within baggage and its contents in many different ways. Remember the basic
concept that wherever there is a space there can be a concealment.
                                      Helpful hints
      The examination of baggage can be separated into two clearly defined
areas; the contents and container.
                                        Contents
      Remove the contents carefully and systematically. Examine individual items
as necessary during this process. Separate any items worthy of closer attention
and place out of the passenger's reach. To facilitate the examination of certain
articles, each baggage station should have a comprehensive selection of tools
and other equipment including an X-ray machine. You should make full use of
the equipment at your disposal. When using tools to examine contents, exercise
care to minimize damage. If it is necessary to damage an article, try to establish
its value prior to examination.

    5.2.1 Scan the text and write down what a Customs officer should
          do/be and should not:

         SHOULD DO(BE)                               SHOULD NOT


   5.2.2 Read the text again and make a short review (10-12 sentences) on
how to make passenger and baggage control effective.

    5.2.3 Answer the following questions:

         1) What is the most important point in dealing with a passenger?
         2) What questions are supposed to be asked by a Customs officer?
         3) Why is it important to verify whether a passenger is engaged
            in legitimate business?
         4) Why should a Customs officer be suspicious if a passenger
            returning from holidays has only light baggage?
         5) What points are of major importance prior to baggage
            examination?
         6) What can make the examination of baggage more successful?
         7) What technical equipment is necessary for a better examination?
         8) What precautions should be taken when using tools to examine
            contents?