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R Certainly. What's the number, please?
PK It's 020 7585 3814. I'll be leaving the hotel soon, so if she can't call me back
within, say, the next quarter of an hour, I'll call her again this morning. Is that OK?
R Right. I've got that. I'll make sure she gets the message.
PK Thanks for your help. Goodbye.
R Goodbye.
Role plav these two telephone situations.
Useful language
Answering the phone
Hello, Joe Smith
speaking.
Good morning, Madison
Ltd.
Making contact
I'd like to speak to Mr.
smith, please.
Could I have the sales
department, please?
Identifying yourself
This is/ It's/My name's
Marta O'Neil.
Marta O'Neil speaking
Stating you purpose
I'm calling about
The reason I'm calling is
Making arrangements
Could we meet on
Monday at 10.30?
How/What about April
10
th
?
Is 11.15 convenient/OK?
Closing
Good. So, I'll see you on
the 8
th
.
Thank you. Goodbye.
Right./OK then.
That's great, I'll see you
Responding
That's flne/OK for me.
Sorry, I can't make it
then.
No problem.
Changing arrangements
I'm afraid I can't come on
Friday.
We've got an
appointment for 11.00,
but I'm afraid
something's come up.
Could we fix another
time?
I can't make it on
14
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