Business Vocabulary Builder. (Деловой английский: лексика). Корухова Л.В - 13 стр.

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concern
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optimum valuable
irritability disorientation complaints criticise
disruptive dangerous dissatisfaction
Making arrangements on the telephone
Skills
Philippa Knight, Sales Director at the Fashion Group in New York, makes
two telephone calls to Maria Bonetti, a fashion buyer in London. Read and note
a) the purpose of calling and b) the result.
Conversation 1
R=Receptionist, PK=Philippa Knight, MB=Maria Bonetti
R Good morning, CPT. How can I help you?
PK It's Philippa Knight here. Could you put me through to extension 281, please?
R Certainly. Putting you through.
MB Hello. Maria Bonetti speaking.
PK Hello, Maria. It's Philippa Knight from The Fashion Group in New York.
MB Hi Philippa, how are things?
PK Fine thanks. I'm calling because I'll be in London next week and I'd like to make
an appointment to see you. I want to tell you about our new collection.
MB Great. What day would suit you? I'm fairly free next week, I think.
PK How about Wednesday? In the afternoon? Could you make it then?
MB Let me look now. Let me check my dairy. Oh yes, that'd be no problem at all.
What about two o'clock? Is that OK?
PK Perfect. Thanks very much. It'll be great to see you again. We'll have plenty to
talk about.
MB That's for sure. See you next week then.
PK Right. Bye.
MB Bye
Conversation 2
R=Receptionist, PK=Philippa Knight, MB=Maria Bonetti
R Good morning, CPT. How can I help you?
PK I'd like to speak to Maria Bonetti, extension 281, please.
R Thank you. Who's calling, please?
PK It's Phillippa Knight, from The Fashion Group.
R Thank you. I'm putting you through Hello, I'm afraid she's engaged at the
moment. Will you hold or can I take a message?
PK I'll leave a message, please. The thing is, I should be meeting Ms Bonetti at 2
p.m., but something's come up. My plane was delayed and I've got to reschedule my
appointments. If possible, I'd like to meet her tomorrow. Preferably in the morning.
Could she call me back here at the hotel, please?
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