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Ãëàâà 4. ÌÅÒÎÄÛ ÓÏÐÀÂËÅÍÈß ÊÀ×ÅÑÒÂÎÌ ................................. 59
4.1. Ïðîãðåññèâíûå ìåòîäû óïðàâëåíèÿ êà÷åñòâîì
è èõ ïðèìåíåíèÿ íà ýòàïàõ ÆÖÏ ..................................... 59
4.2. Ñòàòèñòè÷åñêèå ìåòîäû óïðàâëåíèÿ êà÷åñòâîì ................ 62
4.2.1. Ñòàòèñòè÷åñêîå ðåãóëèðîâàíèå
òåõíîëîãè÷åñêîãî ïðîöåññà ...................................... 62
4.2.2. Ñòàòèñòè÷åñêèé ïðèåìî÷íûé êîíòðîëü .................. 65
4.3. ßïîíñêèå «ñåìü èíñòðóìåíòîâ êà÷åñòâà» .......................... 70
4.3.1. Äèàãðàììà Ïàðåòî .................................................... 70
4.3.2. Ïðè÷èííî-ñëåäñòâåííàÿ äèàãðàììà ...................... 72
4.4. Öåëè è ïðèíöèïû îðãàíèçàöèè ãðóïï êà÷åñòâà .............. 73
Ãëàâà 5. ÎÐÃÀÍÈÇÀÖÈß ÏÐÎÃÐÅÑÑÈÂÍÛÕ ÑÈÑÒÅÌ ÓÏÐÀÂËÅÍÈß
ÊÀ×ÅÑÒÂÎÌ
ÍÀ ÏÐÅÄÏÐÈßÒÈÈ ........................................ 77
5.1. Ñóùíîñòü ñèñòåìíîãî ïîäõîäà ê óïðàâëåíèþ êà÷åñòâîì .... 77
5.2. Ýâîëþöèÿ ñèñòåìíîãî ìåíåäæìåíòà êà÷åñòâîì ............... 79
5.2.1. Ñèñòåìû êà÷åñòâà, ñîîòâåòñòâóþùèå
ñòàíäàðòàì ÈÑÎ ....................................................... 84
5.2.2. Îáùåôèðìåííûå ñèñòåìû óïðàâëåíèÿ
êà÷åñòâîì .................................................................. 90
5.2.3. Ñèñòåìû êà÷åñòâà, ñîîòâåòñòâóþùèå
êðèòåðèÿì íàöèîíàëüíûõ
èëè ðåãèîíàëüíûõ ïðåìèé ïî êà÷åñòâó ................... 92
Ñïèñîê ëèòåðàòóðû ................................................................................ 96
Ãëàâà 4. ÌÅÒÎÄÛ ÓÏÐÀÂËÅÍÈß ÊÀ×ÅÑÒÂÎÌ ................................. 59 4.1. Ïðîãðåññèâíûå ìåòîäû óïðàâëåíèÿ êà÷åñòâîì è èõ ïðèìåíåíèÿ íà ýòàïàõ ÆÖÏ ..................................... 59 4.2. Ñòàòèñòè÷åñêèå ìåòîäû óïðàâëåíèÿ êà÷åñòâîì ................ 62 4.2.1. Ñòàòèñòè÷åñêîå ðåãóëèðîâàíèå òåõíîëîãè÷åñêîãî ïðîöåññà ...................................... 62 4.2.2. Ñòàòèñòè÷åñêèé ïðèåìî÷íûé êîíòðîëü .................. 65 4.3. ßïîíñêèå «ñåìü èíñòðóìåíòîâ êà÷åñòâà» .......................... 70 4.3.1. Äèàãðàììà Ïàðåòî .................................................... 70 4.3.2. Ïðè÷èííî-ñëåäñòâåííàÿ äèàãðàììà ...................... 72 4.4. Öåëè è ïðèíöèïû îðãàíèçàöèè ãðóïï êà÷åñòâà .............. 73 Ãëàâà 5. ÎÐÃÀÍÈÇÀÖÈß ÏÐÎÃÐÅÑÑÈÂÍÛÕ ÑÈÑÒÅÌ ÓÏÐÀÂËÅÍÈß ÊÀ×ÅÑÒÂÎÌ ÍÀ ÏÐÅÄÏÐÈßÒÈÈ ........................................ 77 5.1. Ñóùíîñòü ñèñòåìíîãî ïîäõîäà ê óïðàâëåíèþ êà÷åñòâîì .... 77 5.2. Ýâîëþöèÿ ñèñòåìíîãî ìåíåäæìåíòà êà÷åñòâîì ............... 79 5.2.1. Ñèñòåìû êà÷åñòâà, ñîîòâåòñòâóþùèå ñòàíäàðòàì ÈÑÎ ....................................................... 84 5.2.2. Îáùåôèðìåííûå ñèñòåìû óïðàâëåíèÿ êà÷åñòâîì .................................................................. 90 5.2.3. Ñèñòåìû êà÷åñòâà, ñîîòâåòñòâóþùèå êðèòåðèÿì íàöèîíàëüíûõ èëè ðåãèîíàëüíûõ ïðåìèé ïî êà÷åñòâó ................... 92 Ñïèñîê ëèòåðàòóðû ................................................................................ 96 99