Пособие по переводу английской научно-технической литературы. Орлова Г.Д. - 160 стр.

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take the time necessary to accomplish them successfully. A prime tool in identifying

these "vital few" is Pareto's Law.

Pareto's Law is called the 80/20 rule. Named for an Italian economist of the 19th

century, it states that the outputs of any large group follow an 80/20 distribution: 80%

of a company's sales will be generated by 20% of the items sold; 80% of delinquent

accounts payable will be caused by 20% of the customers; 80% of production problems

will be caused by 20% of the products; and 80% of personnel problems will be caused

by 20% of the staff.

The numbers will not always check out exactly, but the ratios will always be very

close to 80/20. Whether it be sales, profits, problems, or projects, you will find that

most of the critical outputs are caused by only a few of the inputs. Identifying and

acting on the vital few areas of your job will affect 80% of your output. This is an

important part of becoming an effective manager.

Being an effective manager also means being flexible. Setting unnecessary rules or

adhering to existing rules at all costs will only inhibit staff performance. In one actual

example of the benefits of flexibility, an engineer was being interrupted too often to get

an important report done. The supervisor suggested that he take a day off to work on the

report at home while his wife and children were away. He finished the report in a few

hours. The experiment worked so well that the supervisor subsequently allowed other

engineers to work at home occasionally.

Motivating Staff Members

As a new manager, you will have to motivate staff members. This means that you

will have to understand them and communicate effectively with them. Through this

interaction, you will learn their strengths and weaknesses. Since you cannot always

eliminate the weaknesses, you must work on helping your subordinates build on their

strengths.