Business writing (деловое письмо). Палагина С.С. - 69 стр.

     5) If turning an order down, be polite, and generalize the terms you use so that
the customer does not think this refusal only applies to him.

      4.6.1 Words to remember

     a trial order
     a provisional order
     a firm order
     to place an order
     to confirm an order
     to acknowledge an order
     to accept an order
     to refuse/reject/turn down an order
     to fill/fulfil/make up/complete/meet/
     supply an order
     to deliver an order
     to cancel an order

     an order form
     a comliment slip
     a covering letter
     an invoice
     a pro-forma invoce
     an advice of despatch
     a consighment note
     terms of payment
     trade discount
     quantity discount
     cash discount
     banker's draft
     sight draft
     bill of exchange
     to draw a bill on a customer
     documents against acceptance
     irrevocable letter of credit
     quarterly statements
     long-term credit facilities

     shipping documents
     air waybill
     bill of lading
     insurance certificate
     commercial invoice

     goods in stock
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