Business writing (деловое письмо). Палагина С.С. - 68 стр.

     7) At the end of the month the wholesaler will normally send the following to
 the retailer:

     a) the summary letter;
     b) the V.A.T. statement;
     c) the suspension list;
     d) the statement;
     e) the advice note.

     8) A written acknowledgement of payment is….

     a) the receipt;
     b) the order;
     c) the advice form;
     d) the money form;
     e) the goods invoice form.

    9) If a retailer has to return damaged goods to the wholesaler, then the
 wholesaler will normally issue the retailer with:

     a) a damage certificate;
     b) a returns voucher;
     c) a credit note;
     d) a debit note;
     e) a damage report.

     10) If for any reason the wholesaler has underchaged the retailer, e.g. sent him
 too many goods, he will normally send him the following document:

     a) the debit note;
     b) the invoice advice;
     c) the undercharge letter;
     d) the bank statement;
     e) the credit note.

      4.6 Points to remember

      1) Even if you use an official order form when placing an order, send a covering
letter confirming terms of payment, discounts, delivery, and packing.
      2) Orders should be acknowledged as soonas received.
      3) When sending an advice, explain how the goods are being sent and let your
  customer know how to identify the consignment.
      4) If there are problems with delivery, tell your customer immediately what you
intend to do to correct them. Apologize for the inconvenience.

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