Business writing (деловое письмо). Палагина С.С. - 74 стр.

how you intend to clear the balance. Remember, your creditor is more interested in
when he gets his money, than good excuses.
     7) As a supplier, three steps are usually taken to recover a debt. The first is to
write a polite letter which allows for the fact that there may be a good reason why the
account has not yet been cleared. The second is to send a more insistent requst which
refers to the letter you have already sent with enclosures of copies of invoices and
statements. You can, in the second request, state that you expect payment, or a reply,
within a reasonable time. A final demand must be handled with restraint. Review
what has happened, explain the balance has been outstanding for a long period, and if
necessary threaten legal action if account is not paid within a specified period.

      4.8.5 Words to remember

     an invoice
     a remittance
     a pro-forma
     a statement of account
     a credit/debit note
     a balance
     a refund

     open account facility
     Account Rendered
     Due date
     prompt payment
     to clear/settle an account
     overdue account
     to extend credit
     a first/second/third request
     a final demand
     to recover a debt

     carriage forward
     trade discount
     cash discount
     goods on approval/sale or return

     a postal order
     a Giro
     COD (cash on delivery)
     a cheque
     a current account
     a savings account
     a bank transfer
     a telegraphic transfer (TT)
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