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Carry-On baggage: Amtrak trains have limited room for carry-on
baggage. Passengers are encouraged to use checked baggage service
whenever it is available. For the safety and comfort of everyone on
board, passengers should bring no more than two pieces of carry-on bag-
gage per person. Sleeping car passengers may bring additional baggage
but only two or three average-size suitcases will comfortably fit in the
largest of rooms. Only carry-on baggage of reasonable quantity, size,
and weight is permitted. Amtrak disclaims liability for loss or damage to
carry-on baggage.
Baggage to/from Canada: Checked baggage to or from Canada
will only be accepted for carriage on the train on which the passenger is
traveling. Customs regulations prevent unaccompanied baggage being
handled across the border.
Redcap service. Baggage assistance is provided free of charge by
Redcaps at many major stations. All baggage handled by Redcaps is pro-
tected by a claim check. Amtrak recommends that passengers accept
assistance only from a uniformed Redcap and that they demand claim
checks for each piece. Items handled by Redcaps are not checked bag-
gage and passengers are responsible for them once loaded onto trains.
Maximum liability is $50 per bag.
Special assistance. Mobility impaired, elderly and other passen-
gers needing special seating or special assistance, such as a wheelchair,
special food service (72 hours advance notice needed) or baggage assis-
tance, must call Amtrak at 1-800-USA-RAIL as much in advance of
travel as possible. This applies to unreserved as well as reserved trains.
If your plans change
Reserved trains. Tickets MUST be reissued if reservations are
changed. An additional fare may be required if your revised itinerary no
longer qualifies for the fare originally paid.
Unreserved trains. Your ticket may be used on any unreserved
train serving the points shown on your ticket, provided travel on that
train and date qualifies for the fare originally paid. If you have questions
104
about your unreserved ticket, please contact Amtrak or your travel agent.
Seats cannot be guaranteed on unreserved trains.
Open tickets. If you have purchased an “open” ticket for any seg-
ment of your itinerary, for which reservations are required, please be
sure to make reservations and have tickets reissued prior to your travel.
Additional collection may be required if a fare change has taken place.
Be sure to check with Amtrak or your travel agent regarding blackout
dates or other conditions applying to the fare paid. Open tickets cannot
be issued on All Aboard America Fares or on certain other discount
fares.
Special fares. All tickets issued at a reduced fare, for example,
special one-way or round-trip excursion fares, contain certain restrictions
which may apply. These restrictions limit travel to certain dates, depar-
ture times or duration of stay. Some reduced fares are not available for
all seats. Special fare tickets, if partially used, may have limited or no
refund value.
En route upgrading of accommodations. Sleeping car, Club Ser-
vice and Custom Class accommodations may be purchased on board
trains if unsold space is still available. Passengers wanting to purchase
an upgrade of accommodations should consult the Conductor or Chief of
On Board Services.
Refund policy. Most Amtrak tickets are fully refundable as long
as the ticket is unused. However, certain fares are sold with the condition
that they are non-refundable. Most round-trip tickets, and All Aboard
America Fare tickets, become non-refundable once travel begins. In
most cases, partially-used tickets purchased at regular one-way fares
may be returned for partial refund. Amtrak will refund the value of the
accommodation charge paid for Club or Sleeping Car space which is not
used, with the following exceptions. For Sleeping Accommodations (in-
cluding Auto Train), if tickets are not cancelled at least 48 hours prior to
departure, a substantial penalty will be assessed against the refund due.
For Club Service seating accommodations, if tickets are not cancelled at
least one hour prior to departure, a penalty of 50 percent of the accom-
modation charge will be assessed against the refund due. The penalty
about your unreserved ticket, please contact Amtrak or your travel agent. Carry-On baggage: Amtrak trains have limited room for carry-on Seats cannot be guaranteed on unreserved trains. baggage. Passengers are encouraged to use checked baggage service whenever it is available. For the safety and comfort of everyone on Open tickets. If you have purchased an “open” ticket for any seg- board, passengers should bring no more than two pieces of carry-on bag- ment of your itinerary, for which reservations are required, please be gage per person. Sleeping car passengers may bring additional baggage sure to make reservations and have tickets reissued prior to your travel. but only two or three average-size suitcases will comfortably fit in the Additional collection may be required if a fare change has taken place. largest of rooms. Only carry-on baggage of reasonable quantity, size, Be sure to check with Amtrak or your travel agent regarding blackout and weight is permitted. Amtrak disclaims liability for loss or damage to dates or other conditions applying to the fare paid. Open tickets cannot carry-on baggage. be issued on All Aboard America Fares or on certain other discount fares. Baggage to/from Canada: Checked baggage to or from Canada will only be accepted for carriage on the train on which the passenger is Special fares. All tickets issued at a reduced fare, for example, traveling. Customs regulations prevent unaccompanied baggage being special one-way or round-trip excursion fares, contain certain restrictions handled across the border. which may apply. These restrictions limit travel to certain dates, depar- ture times or duration of stay. Some reduced fares are not available for Redcap service. Baggage assistance is provided free of charge by all seats. Special fare tickets, if partially used, may have limited or no Redcaps at many major stations. All baggage handled by Redcaps is pro- refund value. tected by a claim check. Amtrak recommends that passengers accept assistance only from a uniformed Redcap and that they demand claim En route upgrading of accommodations. Sleeping car, Club Ser- checks for each piece. Items handled by Redcaps are not checked bag- vice and Custom Class accommodations may be purchased on board gage and passengers are responsible for them once loaded onto trains. trains if unsold space is still available. Passengers wanting to purchase Maximum liability is $50 per bag. an upgrade of accommodations should consult the Conductor or Chief of On Board Services. Special assistance. Mobility impaired, elderly and other passen- gers needing special seating or special assistance, such as a wheelchair, Refund policy. Most Amtrak tickets are fully refundable as long special food service (72 hours advance notice needed) or baggage assis- as the ticket is unused. However, certain fares are sold with the condition tance, must call Amtrak at 1-800-USA-RAIL as much in advance of that they are non-refundable. Most round-trip tickets, and All Aboard travel as possible. This applies to unreserved as well as reserved trains. America Fare tickets, become non-refundable once travel begins. In most cases, partially-used tickets purchased at regular one-way fares If your plans change may be returned for partial refund. Amtrak will refund the value of the Reserved trains. Tickets MUST be reissued if reservations are accommodation charge paid for Club or Sleeping Car space which is not changed. An additional fare may be required if your revised itinerary no used, with the following exceptions. For Sleeping Accommodations (in- longer qualifies for the fare originally paid. cluding Auto Train), if tickets are not cancelled at least 48 hours prior to departure, a substantial penalty will be assessed against the refund due. Unreserved trains. Your ticket may be used on any unreserved For Club Service seating accommodations, if tickets are not cancelled at train serving the points shown on your ticket, provided travel on that least one hour prior to departure, a penalty of 50 percent of the accom- train and date qualifies for the fare originally paid. If you have questions modation charge will be assessed against the refund due. The penalty 103 104
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