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105
will not be assessed in the event a passenger chooses to cancel travel on
account of the train being delayed two hours or more at the boarding
station. Passengers who downgrade accommodation or reduce number of
their party on board the train must obtain a Refund Authorization Form
from the conductor. Most refunds can be handled at Amtrak ticket of-
fices upon presentation of original tickets but exceptions do exist; con-
sult Amtrak. Tickets purchased at a travel agency must usually be re-
turned to the agency; however, if a refund is required because of a ser-
vice disruption or downgrade, Amtrak will process tickets issued by
travel agencies. Cancellation/change of reservations does not generate a
refund. The actual unused/partially used ticket must be submitted. Am-
trak will refund your tickets through the mail. Please send original tick-
ets (photocopies not acceptable) via certified mail with return receipt to :
Amtrak Customer Refunds-East, 30
th
Street Station, 30
th
& Market
Streets, Philadelphia, PA 19104 or Amtrak customer Refunds-West, 210
South Canal Street, Chicago, IL 60661.
Comments on service. We encourage you to give us the benefit of
any comments, compliments, or suggestions you may have regarding
Amtrak service. Send comments to Amtrak, Office of Customer Rela-
tions, Washington Union Station, 60 Massachusetts Avenue, N.E.,
Washington, DC 20002. (Note: include your ticket receipt.)
VIDEO VIEWING
Watch the video episode and fill in the gaps with missing words and
phrases.
And a good way to get about is by train. Something to look for is the
BritRailPass, which you can buy in your country. Once you bought it, you
can get free-train ________ anywhere in Britain. But if you want to buy an
________ ticket at the station you do it like this.
Paul: ____ _______ to Brighton, please.
Assistant: Single or return?
Paul: _____ , please.
106
Assistant: First or standard class?
Paul: _______, please. When is the ________ _______ to
Brighton?
Assistant: Two minutes past ten, from _______ _______.
TIME FOR FUN
1. Read the jokes and retell them to your partner(s).
1
A woman came up to a ticket window to get information. “I say,
young man, what time does the next train arrive and how long does it wait
here?”
“From two to two to two-two,” was the quick answer.
2
A lady with her son and daughter came to the railway booking-
office. She asked for two and a half tickets.
“For whom is the half ticket?” asked the clerk.
“For my son, of course,” answered the lady.
“But he can’t travel with a half ticket because he is wearing long
trousers,” the clerk said.
“Oh, is that how you judge?” the lady asked quietly.
“Yes, it is,” the clerk answered.
The lady decided to teach him a lesson and said:
“Then I shall tell you, young man, that I can use the half ticket, and
my daughter can travel free.
After this the clerk gave out the tickets.
3
A woman travelling by train was talking with the man in the next
seat. In describing her holiday she said she had visited San Jose.
“You pronounce that wrong,” said the man. “It is San Hosay. In Cali-
fornia you should pronounce all J’s as H’s. When were you there?”
The woman thought a minute, then answered. “In Hune and Huly .”
will not be assessed in the event a passenger chooses to cancel travel on Assistant: First or standard class? account of the train being delayed two hours or more at the boarding Paul: _______, please. When is the ________ _______ to station. Passengers who downgrade accommodation or reduce number of Brighton? their party on board the train must obtain a Refund Authorization Form Assistant: Two minutes past ten, from _______ _______. from the conductor. Most refunds can be handled at Amtrak ticket of- fices upon presentation of original tickets but exceptions do exist; con- TIME FOR FUN sult Amtrak. Tickets purchased at a travel agency must usually be re- turned to the agency; however, if a refund is required because of a ser- 1. Read the jokes and retell them to your partner(s). vice disruption or downgrade, Amtrak will process tickets issued by 1 travel agencies. Cancellation/change of reservations does not generate a A woman came up to a ticket window to get information. “I say, refund. The actual unused/partially used ticket must be submitted. Am- young man, what time does the next train arrive and how long does it wait trak will refund your tickets through the mail. Please send original tick- here?” ets (photocopies not acceptable) via certified mail with return receipt to : “From two to two to two-two,” was the quick answer. Amtrak Customer Refunds-East, 30th Street Station, 30th & Market Streets, Philadelphia, PA 19104 or Amtrak customer Refunds-West, 210 2 South Canal Street, Chicago, IL 60661. A lady with her son and daughter came to the railway booking- Comments on service. We encourage you to give us the benefit of office. She asked for two and a half tickets. any comments, compliments, or suggestions you may have regarding “For whom is the half ticket?” asked the clerk. Amtrak service. Send comments to Amtrak, Office of Customer Rela- “For my son, of course,” answered the lady. tions, Washington Union Station, 60 Massachusetts Avenue, N.E., “But he can’t travel with a half ticket because he is wearing long Washington, DC 20002. (Note: include your ticket receipt.) trousers,” the clerk said. “Oh, is that how you judge?” the lady asked quietly. “Yes, it is,” the clerk answered. The lady decided to teach him a lesson and said: VIDEO VIEWING “Then I shall tell you, young man, that I can use the half ticket, and my daughter can travel free. Watch the video episode and fill in the gaps with missing words and After this the clerk gave out the tickets. phrases. 3 And a good way to get about is by train. Something to look for is the BritRailPass, which you can buy in your country. Once you bought it, you A woman travelling by train was talking with the man in the next can get free-train ________ anywhere in Britain. But if you want to buy an seat. In describing her holiday she said she had visited San Jose. ________ ticket at the station you do it like this. “You pronounce that wrong,” said the man. “It is San Hosay. In Cali- fornia you should pronounce all J’s as H’s. When were you there?” Paul: ____ _______ to Brighton, please. The woman thought a minute, then answered. “In Hune and Huly .” Assistant: Single or return? Paul: _____ , please. 105 106
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