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4. Do you know a two letter country code that indicates Russia?
5. Describe the parts of an email message.
6. What is the message header and what can you learn from it?
7. What are the most useful email writing tips?
8. What is memo? Describe its main purpose.
9. Is the tone of memos more informal than the tone of other
business letters? Why?
10. What other differences of memo from other business letters can
you name?
11. How many sections can you find in the body of most memos?
