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to your reply." Again, maintain formality as you finish the letter. For a
recipient you do not know, or if you are addressing an entire department use
"Yours faithfully" followed by your name. If you do know the name, use
"Sincerely." For a friend or close colleague, "Best Wishes" or "Best
Regards" are both appropriate.
2.5. CONTENT OF REPLIES
Acknowledging receipt of an enquiry
/
request:
− Thank you for your letter of … regarding
/
concerning
/
in connection
with … .
− I refer to your enquiry about
/
relating to … .
− I have received your letter of … requesting information about … .
Explaining action taken as a consequence of the enquiry:
− I have (reviewed our available stock) … .
− We held a meeting on 21 January to discuss possible solutions.
− I have checked
/
looked into
/
investigated (the possible approaches) … .
Making suggestions
/
justifying recommendations
/
pointing out
pros and cons
/
hedging:
− The best choice would be … since … .
− I highly recommend … as
/
due to the fact that … .
− … would probably be more suitable because … .
− … seems to suit you better although … .
− Perhaps you should choose … even though … .
− I suggest that you (should) choose … .
− I recommend this item since … .
− In view of the fact that …, I would strongly recommend … as … .
Apologising and rejecting proposals:
− While I appreciate your firm’s need for this information, I regret
that … .
− It will not be possible to … for legal reasons. We are bound to … .
− Your proposal is of interest to us, and we have had consultations
about it.
− However, we feel that it will not be in our interests to … for
reasons of (privacy).
− We are concerned that … .
Stipulating action requested or to be taken:
− We shall arrange for … by … at the latest.
− I shall see to it that … .
− Our company will arrange for … .
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