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T a s k 6. Match the items in the boxes on the left with the items
on the right.
1. Acknowledging receipt of an
enquiry
a) This is because it would be the
cheapest option
2. Explaining action taken as a
consequence of the enquiry
b) Although this is slightly more
expensive, the quality is higher
3. Making suggestions c) I hope that these details will
assist you in your decision
4. Justifying recommendations d) I'm afraid that we do not feel
that this is in the best interests
of our organisation
5. Pointing out pros and cons e) We would be delighted to
comply with your request
6. Hedging f) Please do not hesitate to get in
touch if there is anything I can do
7. Apologising and rejecting
proposals
g) I have reviewed our product
range and found a suitable
model for you
8. Stipulating action requested or
to be taken
h) Thank you for your letter
asking about our products
9. Establishing goodwill i) This may be the most suitable
choice for your company
10. Suggesting contact j) I would advise you to ...
2.7. SELF-CHECK QUESTIONS
1. What is the objective of a letter of enquiry?
2. Why is it important to address the recipient by name?
3. What steps should be taken when writing a letter of enquiry?
4. Why is it important to review and revise your letter?
5. What is a typical structure of a letter of enquiry?
6. What is the purpose of a reply to an enquiry?
7. What is the most appropriate beginning to a reply to an enquiry?
8. What is the best way to close a reply to an enquiry and why?
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