ВУЗ:
Составители:
Рубрика:
58
A claim should begin with the facts, first explaining the problem (such
as the condition of the merchandise or the specific error made). Then all the
necessary details should be recounted in a logical order. These details may
include the order and delivery dates, the order or invoice number, the
account number, the method of shipment, and so on. A copy of proof of
purchase, such as a sales slip or an invoice, should be included whenever
possible (always, of course, keep the original) (Figure 4.2).
Remember: You are more likely to receive a favorable response from
an adjuster who understands your problem thoroughly.
The second part of the claim emphasizes the loss or inconvenience that
has been suffered. Again, the account should be factual and unemotional.
You should NOT exaggerate.
Notes:
infuriate – приводить в ярость
hostile – неприязненный, недружелюбный
recount – излагать
invoice – счёт-фактура
shipment – отправка товаров
proof of purchase – доказательство покупки
sales slip – товарный, кассовый чек
exaggerate – преувеличивать; усложнять
811 Regent Street
Phoenix, Arizona 99087
December 3, 2009
Gleason's Department Store
2297 Front Street
Phoenix, Arizona 99065
Dear Sir or Madam:
I have just received the November statement on my charge account
(No. 059-3676). The statement lists a purchase for $83.95, including tax,
which I am sure I did not make.
This purchase was supposedly made in Department 08 on
November 12. But because I was out of town the week of the tenth and
no one else is authorized to use my account, I am sure the charge is in
error.
I have checked all the other items on the statement against my sales
receipts, and they all seem to be correct. I am therefore deducting the
$83.95 from the balance on the statement and sending you a check for
$155.75.
Страницы
- « первая
- ‹ предыдущая
- …
- 56
- 57
- 58
- 59
- 60
- …
- следующая ›
- последняя »
