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When the facts of a claim have been confirmed, one of three fair
solutions is possible:
1. The requested adjustment is granted.
2. A compromise adjustment is proposed.
3. Any adjustment is denied.
Notes:
word – выражать словами
place blame – осуждать, порицать
promptly – быстро, сразу
goodwill – расположение, доброжелательность; репутация
reaffirm – вновь подтверждать
be at fault – быть виновным
ant – предоставлять
reluctantly – с неохотой
unjustified – неоправданный
deny – отвергать, отрицать
GLEASON’S
Department Store
2297 Front Street
Phoenix, Arizona 99065
December 8, 2006
Ms. Rosetta Falco
811 Regent Street
Phoenix, Arizona 99087
Dear Ms. Falco:
As you mentioned in your letter of December 3, you were indeed
billed for a purchase you had not made.
According to our records, you should not have been charged the
$83.95, and the sum has been stricken from your account.
Thank you for bringing this matter to our attention. We hope you
have not been inconvenienced and will visit Gleason's soon so that we
may again have the pleasure of serving you.
Sincerely yours,
Figure 4.3. A letter of adjustment
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