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63
1. Dear Gentlemen and Ladies:
2. Eterna-Tools, Inc.
Route 9
Saddlebrook, New Jersey 07666
3. We are therefore returning the entire order of 88b saws and would
like to be refunded for their full purchase price plus shipping expenses.
4. Jack's Hardware Store
72 Elm Street
Kennebunk, Maine 06606
5. On March 1, we ordered and subsequently received one case of
handsaws, model 88b. We paid for the order with our check no. 7293, a
photocopy of which is enclosed.
6. April 12, 2008
7. When we decided to order these saws instead of model 78b, it was
at the urging of your sales representative, Harold Saunders. He assured us
that the new saws were more durable and efficient than the older model.
8. Yours truly,
9. Enclosure
10. Jack Patterson
11. However, we have now had the saws on our selling floor for three
weeks, and already six have been returned with broken teeth by extremely
dissatisfied customers.
Notes:
saw – пила
refund – возмещение расходов
shipping expenses – затраты на транспортировку
at the urging – по совету
T a s k 3. Read the letter of complaint and answer the questions
given below.
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