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64
PRINCES MARKETING
Nesson House. Newell Street. Birmingham. B3 3EL
14 May, 20 __
Mr P R Smith
Sales Manager
Wildman Office Equipment
18 Station Lane
London N8 4HB
Dear Mr Smith
I am complaining regarding the consignment (партия груза) of
14 Olivetty 486 PCs, Order no. 3982/JKS which was delivered on
12 May.
It was clearly stated on the order form that these machines should
be pre-loaded with the latest version of DOS. Unfortunately, they have
all been loaded with DOS version 3.1, and we are therefore unable to run
a number of programs. In addition, you agreed to supply all the
necessary cables, but three of these are missing.
Could you please send one of your representatives to load the
machines with the correct version of DOS as soon as possible. In
addition, please send the three cables (part number CN-H97/K) as soon
as possible.
Yours sincerely
G
O Panting
G O Panting
Operations Manager
1. Does the letter begin with a clear reference to the particular
consignment?
2. What is Mr Panting’s complaint?
3. What does he want the supplier to do?
4. Do you think the letter is polite enough?
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