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T a s k 5. Match the beginnings and ends of these sentences.
1. I am writing to complain about the late
a) collected from the factory
2. I am writing with reference b) on the invoice
3. We are returning the goods to you
because
c) a fault in the manufacturing
process
4. Please arrange for the goods to be d) we are not satisfied with
them
5. Please send us a refund for e) delivery of items I ordered
last week
6. Please accept my apologies f) to order UH-879/94
7. The problem arose due to g) the full amount
8. We would like to apologize for the
error
h) for the inconvenience
T a s k 6. When replying to letters of complaint, avoid blaming a
member of staff. Instead use a passive structure. Rewrite these
sentences using the passive, beginning with the words indicated.
1. You have sent us the wrong items again.
The wrong ___________________________________________ .
2. You should have delivered this consignment last week.
This consignment _____________________________________ .
3. Someone broke two of the VDUs during transportation.
Two ________________________________________________ .
4. Someone sent the order by sea mail instead of air mail.
The order ____________________________________________ .
5. Please let me know when you think you can sort this matter out.
Please let me know when this matter ______________________ .
6. You should have sent the documents by registered post.
The documents _______________________________________ .
7. A faulty connection could have caused the problems with the hard
disk.
The problems with the hard disk __________________________ .
8. You omitted the manuals from the order.
The manuals __________________________________________ .
9. You delivered the printers over three weeks late.
The printers __________________________________________ .
10. We will not pay the invoice until this problem is rectified.
The invoice ___________________________________________ .
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