Как вести деловую переписку на английском языке. Шеленкова И.В. - 68 стр.

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68
flying with your airline, especially for not having a hot meal during a long
flight. If you don’t send me the money immediately, I will call y lawyer.
Yours faithfully.
D. Write a letter of your own in the most appropriate way.
T a s k 8. Read the following letter of Adjustment Letter for
Damaged Shipment. Fill in each gap with the letter corresponding to the
appropriate word:
a) packed; b) receipt; c) enclosed; d) condition; e) apology; f) claim;
g) inform; h) damage; i) shipment.
XEANAVERY Corporation
360 Zykedelic Street
(012) 345-6789
September 26, 2010
Mrs. Hermione Lewis
926 Forth Worth Street
(098) 765-4321
Dear Mrs. Lewis:
After I received your letter yesterday September 25, 2010
concerning the shipment of your glassware, we expressed our deep
1) ____ about the damage you have found on the product when you
received it.
Our company is very sorry about this incident, evidently the ABC
Delivery, the company handling the 2) ____ became careless on their
delivery. As part of our company’s concern, we want to let you know
that this shipping company will not accept merchandise that is not well
3) ____ and had been damaged in the first place. We have a 4) ____ that
will show that items were delivered in their office on its perfect 5) ____.
Even though the shipment’s 6) ____ occurred after it left our
possession, we were glad to 7) ____ you that we will handle this matter for
you. You only need to fill up the form 8) ____ in your delivery package,
need to have it certified by your local shipping agent, return it to our
office, for us to be able to make a 9) ____ against the shipping company.
It will help you ease the trouble about the damages they have caused you.

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