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67
T a s k 7. You have just returned from the trip to Florida. You
flew there and back with Ocean Air. You decide to write to the airline
to complain about your flight and ask for some money back.
A. Read the advertisement and the notes you made and then,
using the information, write a letter to the airline. You may add other
relevant points of your own.
B. In pairs discuss what you are being asked to do:
1. Do you need to write a formal or an informal letter? How do you
know?
2. Do you know the name of anyone at the company? How will you
begin and end the letter? What kind of tone will your letter take (rude,
polite, etc.)?
3. How are you going to organize the letter?
How many paragraphs? What kinds of linking words?
4. Which points do you think are the most important?
C. With a partner decide what is wrong with the following letter:
Dear Sir,
I am writing to complain about the flight to Florida that I made with
your airline on 12
th
June this year. We were three hours late boarding the
plane. No one was able to tell us why. Another problem was the air hostess.
She was very unhelpful. I had problems with my hand luggage. She told me
she was too busy to help me. When she came round with the lunches there
were no vegetarian meals left. I had ordered one when I had booked my
fight. I think it was disgusting. All I had to eat in eight hours was some
bread and cheese. I demand some compensation for the problems I had
FLY OCEAN AIR
TO FLORIDA
We offer:
• 4 flights a day
• Wide, comfortable seats
• Friendly, well-trained stuff
• A good choice of food
• (no problem with special diets)
• The latest in-flight entertainment
Phone 01 82-66345 now or see your
Travel Agent for more details.
late boarding
N.B. quite rude
no vegetarian for me
movie already been
on TV!
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