ВУЗ:
Составители:
Рубрика:
72
Notes:
live up to – оправдывать (надежды, ожидания)
fragile – хрупкий, ломкий
assume – брать на себя
incur costs – нести расходы
bear out – подтверждать
4.5. SELF-CHECK QUESTIONS
1. What is the purpose of a letter of complaint?
2. Why should you avoid emotional language in a letter of complaint?
3. What is a letter of claim? What does it differ in from a letter of
complaint?
4. What should you start a letter of complaint/ claim with?
5. What details concerning the problem should be listed?
6. If a product you purchased malfunctions, would you like to
exchange it for a new one or request a refund?
7. If you received poor
service, what would you request ?
8. In what way should you end a letter of complaint
/
claim?
9. Should you enclose original documents or their photocopies?
10. What do you call a reply to a letter of complaint?
11. What is a typical structure of a letter of adjustment?
12. How can a letter of adjustment support company’s image and
goodwill?
Страницы
- « первая
- ‹ предыдущая
- …
- 70
- 71
- 72
- 73
- 74
- …
- следующая ›
- последняя »
