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2. You might not realise that closed posture is the cause of many conversa-
tional problems. Typical closed posture is sitting with your arms and legs
crossed and your hand covering your mouth or chin. This is often called “the
thinking pose”, but just ask yourself this question: Are you going to interrrupt
someone who appears to be deep in thought? Not only does this posture give
off “stay away” signals to others, but it also prevents your main “signal
sender” (your mouth) from being seen by others looking for receptive conver-
sational signals. Without these receptive signals, another person will most
likely avoid you and look for someone who appears to be more available for
contact. To overcome this habitual way of standing or sitting, start by keeping
your hands away from your mouth, and keep your arms crossed. Crossed arms
tend to indicate a defensive frame of mind, and thus one not particularly fa-
vorable to outside contact. They can also indicate impatience, displeasure, or
judgement - any of which would discourage people from opening up. Open
posture is most effective when you place yourself within communicating dis-
tance of the other person – that is within about five feet. Take care, however,
not to violate someone’s “personal space” by getting too close, too soon.
3. Leaning forward slightly while a person is talking to you indicates interest
on your part, and shows you are listening to what the person is saying. This is
usually taken as a compliment by the other person, and will encourage him to
continue talking. Often people will lean back with their hands over their
mouth, or chin, or behind their head in the thinking pose. This posture gives
the signals of judgement, scepticism, and boredom from the listener. Since
most people do not feel comfortable when they think they are being judged,
this leaning back posture tends to inhibit the speaker from continuing. It’s far
better to lean forward slightly in a casual and natural way. By doing this, you
are saying: “I hear what you are saying, anf I’m interested – keep talking.”
This usually lets the other person feel that what he is saying is interesting,
and encourages him to continue speaking.
4. In many cultures the most acceptable form of first contact between two
people who are just meeting is a warm handshake. This is true when meeting
members of the same or opposite sex – and not just in business, but in social
situations too. In nearly every situation , a warm and firm handshake is a safe
and positive way of showing an open and friendly attitude toward the people
you meet. Be the first to extend your hand in greeting. Couple this with a
friendly “Hello”, a nice smile,and your name, and you have made the first
step to open the channels of communication between you and another person.
5. The strongest of nonverbal gestures are sent through the eyes. Direct eye
contact indicates that you are listening to the other person, and that you want
to know about her. Eye contact should be natural and not forced or overdone.
It’s perfectly okay to have brief periods of eye contacts while you observe
other parts of the person’s face particularly the mouth. When the person
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2. You might not realise that closed posture is the cause of many conversa- tional problems. Typical closed posture is sitting with your arms and legs crossed and your hand covering your mouth or chin. This is often called “the thinking pose”, but just ask yourself this question: Are you going to interrrupt someone who appears to be deep in thought? Not only does this posture give off “stay away” signals to others, but it also prevents your main “signal sender” (your mouth) from being seen by others looking for receptive conver- sational signals. Without these receptive signals, another person will most likely avoid you and look for someone who appears to be more available for contact. To overcome this habitual way of standing or sitting, start by keeping your hands away from your mouth, and keep your arms crossed. Crossed arms tend to indicate a defensive frame of mind, and thus one not particularly fa- vorable to outside contact. They can also indicate impatience, displeasure, or judgement - any of which would discourage people from opening up. Open posture is most effective when you place yourself within communicating dis- tance of the other person – that is within about five feet. Take care, however, not to violate someone’s “personal space” by getting too close, too soon. 3. Leaning forward slightly while a person is talking to you indicates interest on your part, and shows you are listening to what the person is saying. This is usually taken as a compliment by the other person, and will encourage him to continue talking. Often people will lean back with their hands over their mouth, or chin, or behind their head in the thinking pose. This posture gives the signals of judgement, scepticism, and boredom from the listener. Since most people do not feel comfortable when they think they are being judged, this leaning back posture tends to inhibit the speaker from continuing. It’s far better to lean forward slightly in a casual and natural way. By doing this, you are saying: “I hear what you are saying, anf I’m interested – keep talking.” This usually lets the other person feel that what he is saying is interesting, and encourages him to continue speaking. 4. In many cultures the most acceptable form of first contact between two people who are just meeting is a warm handshake. This is true when meeting members of the same or opposite sex – and not just in business, but in social situations too. In nearly every situation , a warm and firm handshake is a safe and positive way of showing an open and friendly attitude toward the people you meet. Be the first to extend your hand in greeting. Couple this with a friendly “Hello”, a nice smile,and your name, and you have made the first step to open the channels of communication between you and another person. 5. The strongest of nonverbal gestures are sent through the eyes. Direct eye contact indicates that you are listening to the other person, and that you want to know about her. Eye contact should be natural and not forced or overdone. It’s perfectly okay to have brief periods of eye contacts while you observe other parts of the person’s face particularly the mouth. When the person 90 PDF created with FinePrint pdfFactory Pro trial version www.pdffactory.com
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