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13. We can’t negotiate the price. m. We will if we have to (but if
you insist ...).
14. We don’t want to pay that. n. Something in the conditions
has to change.
15. We can’t agree that o. We can negotiate everything
as it stands. else.
b) Find in the above right colomn (What You Say) words-
softeners which help to make your language less direct and more
diplomatic.
1. What is the purpose of expressions like unfortunately and I’m
afraid?
2. What is the difference between unhappy and not very happy
dissatisfied and not completely satisfied? Notice the pattern.
How would you change these:
bad unprofitable unpopular false
3. What is the effect of using would in sentences a, e, and k?
What is the difference between that’s a problem, and that
would be a problem? Notice we use we would be unable to
instead of we can’t ……... .
4. How do words like quite, rather, slightly, and somewhat change
the effect of what you say? Do you know any other words like
these?
5. What is the difference between You said and We understood in
4-j?
6. What is the effect of using seem in sentence 12-i? Write another
sentence using seem in a similar way.
REMEMBER
1. Unfortunateiy and I’m afraid warn the other person that bad
news is coming.
2. Not very / completely / entirely + a positive adjective sounds
friendlier than lots of negative adjectives. Examples: not very
good, not very profitable, not very popular, not entirely true .
3. That would be a problem in fact means the same as That’s a
problem, but it sounds less direct. Using would suggests that
the problem might be solved: That would be a problem ...
unless we can find a solution.
13. We can’t negotiate the price. m. We will if we have to (but if
you insist ...).
14. We don’t want to pay that. n. Something in the conditions
has to change.
15. We can’t agree that o. We can negotiate everything
as it stands. else.
b) Find in the above right colomn (What You Say) words-
softeners which help to make your language less direct and more
diplomatic.
1. What is the purpose of expressions like unfortunately and I’m
afraid?
2. What is the difference between unhappy and not very happy
dissatisfied and not completely satisfied? Notice the pattern.
How would you change these:
bad unprofitable unpopular false
3. What is the effect of using would in sentences a, e, and k?
What is the difference between that’s a problem, and that
would be a problem? Notice we use we would be unable to
instead of we can’t …... .
4. How do words like quite, rather, slightly, and somewhat change
the effect of what you say? Do you know any other words like
these?
5. What is the difference between You said and We understood in
4-j?
6. What is the effect of using seem in sentence 12-i? Write another
sentence using seem in a similar way.
REMEMBER
1. Unfortunateiy and I’m afraid warn the other person that bad
news is coming.
2. Not very / completely / entirely + a positive adjective sounds
friendlier than lots of negative adjectives. Examples: not very
good, not very profitable, not very popular, not entirely true .
3. That would be a problem in fact means the same as That’s a
problem, but it sounds less direct. Using would suggests that
the problem might be solved: That would be a problem ...
unless we can find a solution.
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