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4. Quite, rather, slightly and somewhat are softeners which make
bad news sound better.
5. You said there would be a discount makes it sound as if you
lied! We understood there would be a discount means it may
just be a misunderstanding.
6. You don’t seem to understand is strong language but less
offensive than You don’t understand. It allows the possibility
that you might understand.
c) Now change the following rather direct remarks into ones
which are more diplomatic. The words in brackets will help you.
1. You said the goods were on their way. (understood)
2. We’re unhappy about it. (sorry but / not very)
3. That’s a bad idea. (might / not very)
4. This is most inconvenient. (afraid / might / not very)
5. We can’t accept your offer. (unfortunately / unable)
6. We want a bigger discount. (hoping / slightly)
7. Your products are very expensive. (seem / rather)
8. We must reach agreement today. (actually / rather hoping)
9. It’ll be unmarketable.(unfortunately / would / not very)
10. There will be a delay. (afraid / might / slight)
11. You must give us more time. (actually / appreciate / a little
more)
12. You don’t understand how important this is. (respect / don’t
seem / quite how)
13. Don’t forget the terms of the contract! (sure / don’t need /
remind)
14. We’re getting nowhere! (afraid / don’t seem / very far)
d) Conditional Sentences
1. The Sales Manager of the company is always very optimistic
and expresses the conditions below as if they were all real possibilities.
Follow this example.
Condition Result
I make Harris a good offer He gives us the contract
e. g. If I make Harris a good offer he will give us the contract
1. We get the contract It gives us money to spend on
advertising.
4. Quite, rather, slightly and somewhat are softeners which make bad news sound better. 5. You said there would be a discount makes it sound as if you lied! We understood there would be a discount means it may just be a misunderstanding. 6. You don’t seem to understand is strong language but less offensive than You don’t understand. It allows the possibility that you might understand. c) Now change the following rather direct remarks into ones which are more diplomatic. The words in brackets will help you. 1. You said the goods were on their way. (understood) 2. We’re unhappy about it. (sorry but / not very) 3. That’s a bad idea. (might / not very) 4. This is most inconvenient. (afraid / might / not very) 5. We can’t accept your offer. (unfortunately / unable) 6. We want a bigger discount. (hoping / slightly) 7. Your products are very expensive. (seem / rather) 8. We must reach agreement today. (actually / rather hoping) 9. It’ll be unmarketable.(unfortunately / would / not very) 10. There will be a delay. (afraid / might / slight) 11. You must give us more time. (actually / appreciate / a little more) 12. You don’t understand how important this is. (respect / don’t seem / quite how) 13. Don’t forget the terms of the contract! (sure / don’t need / remind) 14. We’re getting nowhere! (afraid / don’t seem / very far) d) Conditional Sentences 1. The Sales Manager of the company is always very optimistic and expresses the conditions below as if they were all real possibilities. Follow this example. Condition Result I make Harris a good offer He gives us the contract e. g. If I make Harris a good offer he will give us the contract 1. We get the contract It gives us money to spend on advertising. – 15 –
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