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53
Individual Work.
Visit a McDonald's (or another popular local restaurant). Observe the
employees. Is there a variety of ages, races, and abilities? Is there an equal
number of males and females? Write a one-paragraph summary of your find-
ings. Be prepared to read it to the class or to tell the class what you observed.
Article 4.
OPEN SERVICE
Why services should be liberalised – fast.
There's little doubt that Central Europe has been damaged by rapid
liberalisation. And little doubt that it needed to be. It's not just that much of
industry was obsolete, and the clear-out has been accelerated by open com-
petition. It's that the region has also been trying to develop a service sector
from scratch. And it has only succeeded where foreigners were allowed to
fill some of the gaps.
The most obvious example is banking. The few banks in the region not
already sold to foreigners soon will be, and for a good reason: it is impossible
to create a commercial banking sector in just ten years. Even where govern-
ments were reluctant to give up control over banking they ended up with little
choice: either, as in the Czech Republic and Hungary, because unskilled local
managers ruined the banks through bad lending. Or, as in Poland, because
local banks were just too small and too poor to survive EU competition.
In either case, the debate should not be about ownership, but about
the need for a more competitive finance system. The region is littered with
companies that folded because they couldn't get outside finance, or couldn't
afford hefty interest payments if they did. And the real damage is not that
being done to the old communist steel mills and engineering companies that
have little future, regardless of cash. It is that being done to new companies
like Korado, a Czech radiator-maker that is selling up because it can't afford
expensive bank loans.
This is the real answer to those who still hanker after protectionism.
Yes, it would certainly save a few companies who can't survive open com-
petition, and yes, local bankers are probably right to complain that they
weren't given enough time to prepare for EU competition. But that's missing
the point. Protectionism does not save companies or banks, it simply dis-
guises their lack of competitiveness.
It's an argument that can be extended to the whole of the service sec-
tor, not just banks. The region's hotels and restaurants are being kicked into
shape by foreign investors; its shops are already being wiped out by foreign
54
competition. Good. These are all gaps in the market, which need to be filled
fast if Central Europe is to catch up with the West. That's why foreigners
need open access to such markets. Services should be liberalised as fast as
industrial trade and prices. Or does anyone seriously want to protect com-
munist-era service standards?
Plastic smiles.
Poles are catching up with credit cards, but credit cards remain rare.
Speak to a Western banker in Central Europe, and given half a
chance he’ll drone on about the explosion in credit-card usage. If that were
true, it would have an important effect on the economy, because consumer
demand would blossom as people used borrowed money to go on a shop-
ping spree. In fact, while debit card usage is increasing, the number of real
credit cards remains tiny.
Take Poland, which has 2,5 million users of Visa and Master Card –
impressive, given that plastic was virtually unheard of until a few years ago.
But analysts reckon that as many as 90% of these are debit cards. Therefore
the impact of the card market on the economy remains negligible, because
cardholders have no extra money to spend.
Still, card usage is increasing. The indicator market research com-
pany found that nearly 29% of bank-account holders expect to use debit
cards by the end of the year, compared to less then 15% in 1998. The num-
ber of credit-card users, while low, is also surging, with 24% growth pre-
dicted this year.
Meanwhile, Poles are fast catching up with basic banking products.
Already, bank usage is a lot higher than the figures suggest. Recent surveys
show that while just one in five Poles has a current account, many more
people use bank services. The Foundation for Education and Bank Research
reckons two-thirds of Poles are bank clients in the wider sense – they have
taken out a commercial loan, have a time-deposit account or an ATM card.
A few of them even have chequeing accounts – which were useless
only a few years ago when a cheque had to be accompanied by a bank letter
guaranteeing its validity. Current accounts are now set to surge, as compa-
nies create new accounts for their employees. The days are fading when
workers wanted their wages in cash.
As people become more familiar with banking services, the number
of credit-card users should rise as well. Jan Garlicki, Indicator’s president,
reckons it may take only three years for Polish credit-card users to catch up
with the three to four cards held by people in Western Europe.
Individual Work. competition. Good. These are all gaps in the market, which need to be filled Visit a McDonald's (or another popular local restaurant). Observe the fast if Central Europe is to catch up with the West. That's why foreigners employees. Is there a variety of ages, races, and abilities? Is there an equal need open access to such markets. Services should be liberalised as fast as number of males and females? Write a one-paragraph summary of your find- industrial trade and prices. Or does anyone seriously want to protect com- ings. Be prepared to read it to the class or to tell the class what you observed. munist-era service standards? Article 4. Plastic smiles. OPEN SERVICE Poles are catching up with credit cards, but credit cards remain rare. Why services should be liberalised – fast. Speak to a Western banker in Central Europe, and given half a chance he’ll drone on about the explosion in credit-card usage. If that were There's little doubt that Central Europe has been damaged by rapid true, it would have an important effect on the economy, because consumer liberalisation. And little doubt that it needed to be. It's not just that much of demand would blossom as people used borrowed money to go on a shop- industry was obsolete, and the clear-out has been accelerated by open com- ping spree. In fact, while debit card usage is increasing, the number of real petition. It's that the region has also been trying to develop a service sector credit cards remains tiny. from scratch. And it has only succeeded where foreigners were allowed to Take Poland, which has 2,5 million users of Visa and Master Card – fill some of the gaps. impressive, given that plastic was virtually unheard of until a few years ago. The most obvious example is banking. The few banks in the region not But analysts reckon that as many as 90% of these are debit cards. Therefore already sold to foreigners soon will be, and for a good reason: it is impossible the impact of the card market on the economy remains negligible, because to create a commercial banking sector in just ten years. Even where govern- cardholders have no extra money to spend. ments were reluctant to give up control over banking they ended up with little Still, card usage is increasing. The indicator market research com- choice: either, as in the Czech Republic and Hungary, because unskilled local pany found that nearly 29% of bank-account holders expect to use debit managers ruined the banks through bad lending. Or, as in Poland, because cards by the end of the year, compared to less then 15% in 1998. The num- local banks were just too small and too poor to survive EU competition. ber of credit-card users, while low, is also surging, with 24% growth pre- In either case, the debate should not be about ownership, but about dicted this year. the need for a more competitive finance system. The region is littered with Meanwhile, Poles are fast catching up with basic banking products. companies that folded because they couldn't get outside finance, or couldn't Already, bank usage is a lot higher than the figures suggest. Recent surveys afford hefty interest payments if they did. And the real damage is not that show that while just one in five Poles has a current account, many more being done to the old communist steel mills and engineering companies that people use bank services. The Foundation for Education and Bank Research have little future, regardless of cash. It is that being done to new companies reckons two-thirds of Poles are bank clients in the wider sense – they have like Korado, a Czech radiator-maker that is selling up because it can't afford taken out a commercial loan, have a time-deposit account or an ATM card. expensive bank loans. A few of them even have chequeing accounts – which were useless This is the real answer to those who still hanker after protectionism. only a few years ago when a cheque had to be accompanied by a bank letter Yes, it would certainly save a few companies who can't survive open com- guaranteeing its validity. Current accounts are now set to surge, as compa- petition, and yes, local bankers are probably right to complain that they nies create new accounts for their employees. The days are fading when weren't given enough time to prepare for EU competition. But that's missing workers wanted their wages in cash. the point. Protectionism does not save companies or banks, it simply dis- As people become more familiar with banking services, the number guises their lack of competitiveness. of credit-card users should rise as well. Jan Garlicki, Indicator’s president, It's an argument that can be extended to the whole of the service sec- reckons it may take only three years for Polish credit-card users to catch up tor, not just banks. The region's hotels and restaurants are being kicked into with the three to four cards held by people in Western Europe. shape by foreign investors; its shops are already being wiped out by foreign 53 54
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